Reporting to the Operations Manager, you will have the responsibility for overseeing the full implementation of our solutions and systems ensuring that our project delivery approach remains customer focused and is aligned to the overall culture of the company.
The Company promotes a cohesive working environment, where all employees should be prepared to help and assist with the work of teams other than their own, to ensure the best and most efficient service is provided to our customers. This culture enables opportunities for learning and development which should be embraced.
Flexibility will be required to work additional and varied hours when needed, and to stay away from home on occasion, with prior notice provided.
Job Responsibilities for Project Manager:
Drive the Professional Services standard across the business and specifically inspire and develop our Project Management offering to help embed a culture of continuous improvement
Manage system implementations from order through to go-live, handling multiple concurrent projects, from short term to long term project lifecycles
Manage your project backlog including forecasting and invoicing
Provide clients with training of our software and solutions as required
Proactively identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to projects and delivery times
Establish close working relationships with the wider Professional Services function as well as development, sales, support and finance teams to ensure all aspects of our projects are well managed and delivered, resources obtained in line with client expectations and project timelines
Maintain an awareness of customer satisfaction measures, reporting processes and systems; based on regular customer surveys and post-project questionnaires
Regularly attend Account Meetings, User Groups and other client-facing events as required
Work closely with Sales team on current and prospective customers along with educating sales team on project implementation and support the sales team with pre-sales activity ensuring accuracy of project scoping for PS related activities
Work with the Operations Manager to contribute to the Professional Services ratio within the Jonas business model
Support the forecasting process and drive revenue recognition of managed projects
Report weekly and monthly on project progress and utilisation.
Job Qualifications, Skills & Experience:
Previous experience in coordinating or managing core business system projects, ideally within a software vertical
Ability to take decisions and execute action plans and processes in a controlled and organised way
Numerate, ideally with a strong working of revenue recognition
Quick to learn new systems and features and apply new functional, product and / or technical knowledge and skills
Experience in conducting end user training sessions advantageous
Project coordination / management qualifications (e.g. PRINCE2) would also be advantageous though not essential
Excellent organisational skills, paying meticulous attention to detail and be able to organise and influence others in similar ways to manage the entire process
Flexibility to work additional and varied hours when required
Travel to customer sites and other locations across the UK, including remote locations and sometimes with the need to transport kit/equipment, will be a requirement of this role therefore a full, valid driving licence will be required.
Your Personal Characteristics will include:
A Motivator with a record of meeting goals and objectives, committed to driving results both individually and as part of a team
The energy and passion for delivering exceptional customer service
Maintain composure and remain calm and clear when under pressure
Proven ability to effectively prioritise and resolve complex client concerns and issues both individually and for and on behalf of a team
Excellent, effective and clear written and oral communication skills with customers, partners and colleagues
Ability to build relationships in order to obtain results
An appreciation and empathy for non-technical customers in a fast paced, consumer-facing environment
Strong team player able to work both hands on and hands off to help develop staff at all levels as necessary.