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NCR Non Conformance Report Facilitator

Closing date
17 Sep 2021

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Contract Type
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Join us as an NCR Facilitator with EDF Energy

(Remote but with the expectation to be in the Bristol Office at least 1 day per week, 4-month contract)

In Scope of IR35

About Capita

At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever - and we always need new talent to help us achieve our goals.

About EDF Energy

We want to bring affordable, low-carbon energy to everyone and to do that requires both sharp minds and smart ideas to help shape the UK's energy future. With the development of a new nuclear power station on the horizon, our goal is to become the best and most trusted energy supplier for our customers, through a combination of trust, transparency and teamwork.

EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy, Belgium and Poland. We are the UK's leading generator and supplier of low carbon energy, producing around one-fifth of the nation's electricity and employing more than 15,000 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We intend to play a leading role in new nuclear build in the UK and secure a bright future for the combined business and its employees

Business overview

Operating Environment

The position is within the quality department of the delivery directorate. This department develops and maintains policies, strategies, standards, procedures and best practice in quality as well as providing oversight of HPC's activities and effectiveness.

Framework & Boundaries

The delivery of HPC Project is split across six programmes of works to which the quality department provides quality related services. Different roles in quality department are monitoring service performance to each programme and thus, ensuring a smooth progress of the daily work in each programme.

The NCR Facilitator reports to NCR Facilitation Lead, please refer to below Report Line. The NCR Facilitators are to actively interact with different NCR stakeholders such as: Contractor, Quality Management Lead, Responsible Designer, Contract Engineering Lead, Project Manager, and Independent Third Party Inspection Agency, so as to ensure timely NCR close-out.

The NCR Facilitator team will be managed by NCR Facilitation lead, who supports them to resolve day to day issues. This support can be administrative and/or technical but will mostly be focused on the NCR management process, the NCR management tool (CCIS, NCR Trackers, CEMAR and so on).

The role

The role of the NCR Facilitator is to support the timely completion of manufacturing non-conformance reports through the various steps of the Manufacturing online NCR management tool (CCIS). The role is to monitor a number of contracts to ensure that stakeholders in the process complete their activities within predetermined action and escalation time frames.

Principal Accountabilities
Comply with and support the above requirement is carried out by applying NCR management procedure (NNB-102-PRO-000110, NNB-205-Gui-000005)
In charge of implementation and monitoring the NCR status report within their allocated Contracts
Production of reports NCR KPI to NCR Facilitation Lead and other stakeholders e.g. NCR weekly report, monthly report and other NCR report base on demand.
As required, support NCR stakeholders to manage NCR process in a timely manner. Especially pay close attention to verify implementation of Correction / Corrective Action so as to aid close out of NCRs on behalf of Quality Management Leads.
Expedite stakeholder to meet contractual obligations in terms of responses.
Ensure that NNB reply to all NCRs raised by Contractors in 21 calendar days.
Escalate as appropriate where the NCR management procedure is not respected.
Support the development and continuous improvement of NCR management tool known as (MNCR CCIS) including reporting and KPIs

Knowledge & Skills

Confident and articulate communicator, able to prepare presentation material, and to persuade others, by far draft a common action plan and follow its implementation.
Experience of interfacing with project teams, supply chain organisations and independent third parties.
Progress analysis, preparing reports and making recommendations.
The ability to build effective relationships with internal and external stakeholders.
A team player who recognises how their position impacts and influences others.
Pro-active and flexible, being prepared to plan and work on own initiative.
Fluent in English

Engineering industry background but not specifically Nuclear.
A clear and accurate understanding of quality management systems.
French language

Qualifications & Experience

Experience of interfacing with key stakeholders such as supply chain organisations and independent third parties.
Experience of interaction and resolving issues with a wide range of stakeholders in a multi-cultural environment.

Experience of proposing and implementing a variety of quality related solutions.
Experience in Non-conformance Management process
Experience of Contract Management of Supply Chain / suppliers.
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