Service Desk Team Lead required by a hugely successful organisation with a well-earned reputation for really looking after its staff. The company have thrived throughout the last 18 months, hiring continuously and implementing new benefit structures and ways to reward their staff.
The Service Desk Team Lead will be responsible for maintaining and improving the high quality, fast-paced support service, supporting within head office as well as warehouse and multiple national sites. The Service Desk Team Lead will act as the escalation point for all issues that come through the service desk alongside internal stakeholders and 3rd party providers, as well as proactively managing their team to ensure a motivated and smoothly operating environment.
Day to day, working within an ITIL environment, the experienced Service Desk Team Lead will oversee incident management, reporting and asset management. They will be knowledgeable in supporting a Windows environment preferably within the retail sector as well as having the ability to support MS Office, SQL Server, Office 365 and Active Directory. They will have a keen eye for prioritisation and be able to organise calls and tickets to support the efficiency of the service desk and the overall business. They will also be familiar with cyber security management.
This is a great opportunity for an experienced Service Desk Team Lead to join an organisation where they have worked hard to create a smoothly run service desk environment and they are continuously looking for new ways for their staff to feel valued. In particular, the IT Director wants someone to champion the processes and build on the hugely successful departmental changes made in the last 2 years.
This is a fully on-site role with flexible work-life options, though you may be asked to attend other sites to administer hands-on support.
Interest will be high - Apply now!!