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Junior Support Engineer

Employer
Alliants Limited
Location
UK
Salary
Competitive
Closing date
16 Sep 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Title: Junior Support Engineer

Location: Part Remote (Southampton HQ)

Salary: £18,000 - £24,000 depending on experience

About Us

We provide our clients with custom web development and SaaS solutions across 46 countries. Our busy service desk supports clients across the luxury hospitality, travel, electronic, logistics, and education sectors - providing exceptional support 24/7 & 365 days a year.

Role

We are seeking a keen Entry-Level Support Engineer to:
  • Receive, manage and resolve service desk tickets, providing 1st line support for our various clients
  • Ensure our support meets or exceeds expectations as per guidance from management
  • Maintaining, supporting, and optimising the internal infrastructure, both office and remote based, in particular Windows PCs, Macbooks, and cloud servers
  • Providing operational support for new and existing software solutions, using cloud services to debug and review production sites
  • Be involved in the creation of performance reports and providing accompanying analysis/advice for internal stakeholders
  • To assist with controlling software and hardware costs, and where possible help increase revenues relating to support services
  • Providing help and expertise for new projects as required
  • Learn and suggest new technologies as part of our products and services continuous improvement

Essential

As an entry level position we are not looking for any essential skills, however enthusiasm and aptitude for all things IT will be a bonus.

Desirable
  • Knowledge of cloud based environments e.g, AWS or Azure
  • Experience using a service desk ticketing system e.g. FreshDesk, Jira, ServiceNow
  • Network configurations both on-site and within a cloud environment
  • Understanding of database systems, primarily PostgreSQL, MySQL, SQL Server
  • Programming competency to aid in application level support for example Ruby on Rails, Node.js, Python, Bash, Rest APIs
  • System administration and diagnostics for Linux, Windows & MacOS, including command line familiarity
  • Securing and documenting systems and processes effectively.
  • Familiarity with development life cycles and tools e.g Git, Jenkins
  • Using monitoring solutions e.g datadog, Rollbar, ScoutAPM / or other
  • Experience administering SaaS solutions

Interested or you'd like to learn more? Please click apply.
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