Customer service account manager Your new company
We are looking for a diligent and enthusiastic Customer Service/Account Manager to join our growing Management team. Our Account Managers are the first point of contact for clients, they act as liaison between our designers and the client and they are responsible for maintaining a high client satisfaction level. Your new role
What you'll need to succeed
- Managing upwards, voicing any ideas and feedback that will improve the client's journey
- Acting as the first point of contact in the client escalation process
- Organisation, and administrative tasks using our custom-built online admin panel (chasing payments, chasing feedback/ inputs from third parties)
- Working with the business development & technical teams on areas of improvement
You will need experience working with or in Umbrella companies What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.