ICT Senior Officer (Web) - fixed term until 31/03/2022
Salary: £31,484 - £37,589
Hours: 36 per week
Customer and Digital Services has a vacancy for a motivated individual to undertake, or assist with, the provision of ICT support and development activities. You will work in an exciting and dynamic environment which is at the heart of business change throughout the Council.
You will work closely with the Web Team Lead and other members of the Web Team to assist in the management of the Council's internet and intranet websites inline with the Council's Digital Strategy.
You will contribute to the ongoing development of the Council's websites including the integration of applications for online transactions and the development of interactive and personal features aligning with the needs and expectations of residents, customers and service users.
The successful candidate will work in close co-operation with other Council service areas to help create and publish digital content, and to design and publish online forms.
You will be responsible for driving and delivering the content and user experience on www.edinburgh.gov.uk website and our intranet and have a solid understanding of UX, CX and user testing.
You will assist the Web Team Lead in developing a range policies and procedures for content development, training and management of the publishers and will contribute in setting up KPIs for customers satisfaction.
The ideal candidate will have experience of CMSs, knowledge of accessibility requirements, government legislations, guidelines and best practice for the websites.
You will have exceptional communication and organisational skills, strong attention to detail and ability to work to tight deadlines. You should have the ability to manage multiple tasks in a fast-paced environment whilst being creative and innovative in providing solutions to digital challenges.
You should be flexible, proactive and customer driven, embracing change and keeping up to date with emerging web technologies.
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. For roles in grade 5 or above, annual increments in our contribution zones are dependent on achieving agreed performance goals.
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