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2nd Line Technical Support

Closing date
17 Sep 2021

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Technology & New Media
Contract Type
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Job Details

IT Support Engineer with experience of window server, Microsoft exchange and in-depth experience of Troubleshooting is needed for a fantastic IT support business who are going through real expansion and growth.

As a 2nd line support engineer you will need to provide first class customer service and support to customers in small and medium sized businesses. This role allows remote working at least 3 days week.

Requirements of the IT support Engineer:

·3-5 years' experience in a technical support environment

·Good understanding of windows server including.
    • At least one of 2003 / 2008 / 2008R2 / 2012 OS
    • Active Directory
    • Microsoft exchange
    • Office 365
    • Basic understanding of TCP/IP networking

    ·An excellent telephone manner with the ability to talk to users in plain English breaking down technical jargon into a language they understand.


    ·Qualifications- Microsoft and / or Cisco

    ·Experience installing windows server products in customer environments.

    IT technical support Engineer- 2nd line support

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