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Helpdesk/1st Line Support

OCC Computer Personnel
Closing date
15 Sep 2021

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Technology & New Media
Contract Type
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Helpdesk/1st Line Support - Stoke-on-Trent - this role includes 3 shift patterns - up to £22k + out of hours

My client a market leader requires an Experienced Helpdesk/Service Desk/1st Line support person, this role is due to the clients continued growth and success.

Skills Required
  • Windows desktop and server operating systems
  • SQL server technologies
  • Active directory domain services
  • Microsoft office and other workstation software
  • standard networking services and protocols
  • knowledge of ITIL framework
  • Excellent communication and interpersonal skills

You will be handling incoming incidents and requests via telephone and email, including assessment prioritisation and investigation in line with incident management and request fulfilment.

Provide support for workstation, phone, server and network technologies.

Deliver an exceptional degree of customer service, ensuring that customers benefit from clear communications and effective resolutions of issues.

This role requires the successful candidate to be part of a 3-week shift pattern, weekend and lates can be completed remotely from home.
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