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Pension Errors & Omissions Coordinator

Closing date
16 Sep 2021

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ResponsibilitiesPension Errors and Omissions Co-ordinator

We're hiring!

Aon are currently recruiting a Pension Errors and Omissions Co-ordinator on a one year Fixed Term Contract to join our team in either Birmingham or Sheffield. The Pension Errors and Omissions Co-ordinator will be primarily responsible for managing all complaints and E&Os (including regulatory breaches and data security breaches) within a specified location

About Aon

Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

The UK pensions landscape is evolving at a rapid pace. Economic challenges, legislative change, an ageing population and asset volatility pose a wide variety of risks and challenges to pension schemes. Trustees and scheme sponsors are faced with a range of decisions on difficult topics from managing risk to improving member engagement, setting an investment strategy to managing DC plans.

Aon Retirement Solutions' market-leading capabilities and award-winning expertise make us the perfect partner to help clients through their pension challenges. We can provide integrated and comprehensive solutions across actuarial, plan administration, investment and insurance disciplines, enabling us to serve our clients' unique needs every step of the way.

Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

About the Role

Your impact as a Pension Errors and Omissions Co-ordinator:

Supporting teams to ensure that case descriptions provide appropriate level of information to effectively report cases
Classification and reporting of all cases raised by the administration teams
Ensuring that BACEO database is kept up to date with progress of cases and accurately reflects latest status
Regular monitoring and progression of E&O cases to ensure that cases are closed timely
Working with Aon Law on the progression and resolution of Law cases
Providing guidance to teams on the effective resolution of cases
Share learnings and approach taken in complex cases to benefit the wider group and support in the efficient resolution of similar cases
Proactively suggesting options for resolution of cases and communicating with Aon Law
Working with operational teams to ensure that members are kept informed of the progress of their complaint
Identifying process improvement opportunities through analysis of root ...
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