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PMO Specialist

Quilter Business Services
Closing date
16 Sep 2021

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Technology & New Media
Contract Type
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Job Details


The PMO Specialist supports the governance and control standards for Change
Management within the Quilter Group. The role is responsible for embedding the standardisation of execution of projects within a formal and governed Enterprise wide Change Operating model.

Key Responsibilities and Scope of role:

Project Governance, Standards and Assurance
  • Contributes to and maintains the approach and controls to Change Management
  • governance and delivery, including process, tools, methodologies and systems.
  • Supports project teams to adhere to the Change Management governance,
  • framework and delivery methodology and ensures consistency, optimisation and
  • best practice are embedded in Change processes.
  • Seeks opportunities for continuous improvement, optimisation and innovation of
  • the Change Management framework and processes informed by an
  • understanding of evolving industry trends.
  • Ensures project delivery is aligned to and delivered in accordance with Quilter
  • policy and standards, and community of practice guidelines.
  • Supports implementation and ongoing assurance / education of Change
  • standards.

Change and Project Support
  • Supports the deployment of the Change Management Framework including associated policy, standards and metrics, providing guidance to stakeholders to ensure effective implementation.
  • Provides centralised and consistent support to project teams including subject matter expertise for the PMO processes, tools and methodology.
  • Supports the Change Management risk identification, prioritisation and mitigation process ensuring risk and issue management is applied as an integral part of the governance cycle for change management.
  • Tracks and monitors risk exceptions to ensure control deviations are identified and mitigating controls are in place.
  • Inputs into the development of a metrics based, single source of the truth for Change Management from which to take decisions, including size, scale, cost and risk indicators.
  • Reviews, challenges and evaluates activity across programmes / projects ensuring integrity of the overall model is maintained and highlighting where conflicts and contention exist.
  • Monitors project / programme progress against key governance milestones, facilitating the management of risks and post project review actions across the change portfolio, escalating significant issues as appropriate.
  • Provides mentoring to project coordinators to support understanding or the Change Management process, methodology and tools.

Management Information (MI) and Reporting
  • Inputs into the reporting of integrated plans and milestones to support programmes / projects.
  • Monitors and analyses programme and project information, reporting progress, costs, resources, slippage and highlighting areas of risk and opportunity.
  • Provides insightful and meaningful MI and reporting to stakeholders to support decision making across the function.
  • Monitors and reports on governance, risk and compliance status.
  • Co-ordinates, collates and reports on outcomes from project assurance activities.
  • Monitors budgeting and forecasting cycles and ensures costs are accurately tracked.
  • Provides portfolio updates and regular communication to key senior stakeholders to ensure support and engagement with the function.

Key Behavioural Skills:
  • Embraces change and initiates new and better ways of working to deliver positive customer outcomes.
  • Communicates confidently and effectively, at all levels, both in written and verbal form.
  • Analytical mind set, able to use data and metrics to drive actions and develop solutions for our customers.
  • Agile - makes decisions within remit and executes in fast, simple and focused way.
  • Embraces a collaborative working environment to achieve shared objectives.
  • Strong interpersonal skills, able to build and maintain positive working relationships.
  • Able to positively influence and persuade others.
  • Strong organisation and planning skills to manage a wide variety of tasks, processes and responsibilities.
  • Excellent attention to detail.
  • Self-motivated with a strong results focus, takes the initiative to drive disciplined delivery of objectives.
  • Develops own capability, looking outwardly to keep up to date with advances in technology and utilises knowledge to support the delivery of new and innovative solutions to our customers.
  • Demonstrates credibility, professionalism and strong personal integrity and acts as a role model for the Quilter values - Pioneering, Dependable, Stronger Together.

Qualifications required:
  • P3O Practitioner (or equivalent) - desirable
  • MSP/MoP/PMQ Practitioner (or equivalent) - desirable.

Knowledge, Skills & Experience:
  • Proven experience and strong understanding of IT delivery.
  • Previous experience of an Enterprise Change environment and activities including creating and delivering PMO Management processes.
  • Significant previous senior experience in managing portfolio(s) and proven ability to manage multiple complex scenarios simultaneously is essential.
  • Strong risk and governance understanding / experience at a senior level.
  • Experience of working at Board level, able to bring credibility and gravitas.
  • Confident leader, able to inspire and drive excellence with peers and teams within a Change Function.
  • Excellent facilitation and presentation skills - confident to engage C-suite level colleagues.
  • Excellent people management skills - of both direct reports and federated team.
  • Excellent stakeholder management skills.
  • Experience of using PPM and project management tools.
  • Commercially astute.
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