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PMO Specialist

Quilter Business Services
Closing date
16 Sep 2021

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Technology & New Media
Contract Type
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The PMO Specialist supports the governance and control standards for Change
Management within the Quilter Group. The role is responsible for embedding the standardisation of execution of projects within a formal and governed Enterprise wide Change Operating model.

Key Responsibilities and Scope of role:

Project Governance, Standards and Assurance
  • Contributes to and maintains the approach and controls to Change Management
  • governance and delivery, including process, tools, methodologies and systems.
  • Supports project teams to adhere to the Change Management governance,
  • framework and delivery methodology and ensures consistency, optimisation and
  • best practice are embedded in Change processes.
  • Seeks opportunities for continuous improvement, optimisation and innovation of
  • the Change Management framework and processes informed by an
  • understanding of evolving industry trends.
  • Ensures project delivery is aligned to and delivered in accordance with Quilter
  • policy and standards, and community of practice guidelines.
  • Supports implementation and ongoing assurance / education of Change
  • standards.

Change and Project Support
  • Supports the deployment of the Change Management Framework including associated policy, standards and metrics, providing guidance to stakeholders to ensure effective implementation.
  • Provides centralised and consistent support to project teams including subject matter expertise for the PMO processes, tools and methodology.
  • Supports the Change Management risk identification, prioritisation and mitigation process ensuring risk and issue management is applied as an integral part of the governance cycle for change management.
  • Tracks and monitors risk exceptions to ensure control deviations are identified and mitigating controls are in place.
  • Inputs into the development of a metrics based, single source of the truth for Change Management from which to take decisions, including size, scale, cost and risk indicators.
  • Reviews, challenges and evaluates activity across programmes / projects ensuring integrity of the overall model is maintained and highlighting where conflicts and contention exist.
  • Monitors project / programme progress against key governance milestones, facilitating the management of risks and post project review actions across the change portfolio, escalating significant issues as appropriate.
  • Provides mentoring to project coordinators to support understanding or the Change Management process, methodology and tools.

Management Information (MI) and Reporting
  • Inputs into the reporting of integrated plans and milestones to support programmes / projects.
  • Monitors and analyses programme and project information, reporting progress, costs, resources, slippage and highlighting areas of risk and opportunity.
  • Provides insightful and meaningful MI and reporting to stakeholders to support decision making across the function.
  • Monitors and reports on governance, risk and compliance status.
  • Co-ordinates, collates and reports on outcomes from project assurance activities.
  • Monitors budgeting and forecasting cycles and ensures costs are accurately tracked.
  • Provides portfolio updates and regular communication to key senior stakeholders to ensure support and engagement with the function.

Key Behavioural Skills:
  • Embraces change and initiates new and better ways of working to deliver positive customer outcomes.
  • Communicates confidently and effectively, at all levels, both in written and verbal form.
  • Analytical mind set, able to use data and metrics to drive actions and develop solutions for our customers.
  • Agile - makes decisions within remit and executes in fast, simple and focused way.
  • Embraces a collaborative working environment to achieve shared objectives.
  • Strong interpersonal skills, able to build and maintain positive working relationships.
  • Able to positively influence and persuade others.
  • Strong organisation and planning skills to manage a wide variety of tasks, processes and responsibilities.
  • Excellent attention to detail.
  • Self-motivated with a strong results focus, takes the initiative to drive disciplined delivery of objectives.
  • Develops own capability, looking outwardly to keep up to date with advances in technology and utilises knowledge to support the delivery of new and innovative solutions to our customers.
  • Demonstrates credibility, professionalism and strong personal integrity and acts as a role model for the Quilter values - Pioneering, Dependable, Stronger Together.

Qualifications required:
  • P3O Practitioner (or equivalent) - desirable
  • MSP/MoP/PMQ Practitioner (or equivalent) - desirable.

Knowledge, Skills & Experience:
  • Proven experience and strong understanding of IT delivery.
  • Previous experience of an Enterprise Change environment and activities including creating and delivering PMO Management processes.
  • Significant previous senior experience in managing portfolio(s) and proven ability to manage multiple complex scenarios simultaneously is essential.
  • Strong risk and governance understanding / experience at a senior level.
  • Experience of working at Board level, able to bring credibility and gravitas.
  • Confident leader, able to inspire and drive excellence with peers and teams within a Change Function.
  • Excellent facilitation and presentation skills - confident to engage C-suite level colleagues.
  • Excellent people management skills - of both direct reports and federated team.
  • Excellent stakeholder management skills.
  • Experience of using PPM and project management tools.
  • Commercially astute.
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