Excellent opportunity for a super-organised and efficient administrator who will be responsible for keeping an accurate work schedule forecast for this leading Eco Renewable Energy Technology supplier to the new build housing & commercial sector.
Candidates will be comfortable with making volume outbound calls and liaising with Construction Site Managers to establish when we are needed on site.
We are inviting candidates from a wide range of companies including but not limited to; Construction, Logistics, Transport, Airlines, Contact Centre, FMCGs, Sales, Customer Service etc…
Scheduling Assistant / Coordinator – Eco Brand
Kidderminster HQ / Part Remote
£26,000 – £32,000
Pedigree: ISO 9001 Accredited. Recent Backing from €3.8 Billion Leader
Clients include: Persimmon, Willmott Dixon, Galliford Try & Redrow Homes
Culture: Excellence, Innovation, Fairness & Trust.
Who we are:
We are one of the UK's leading Eco Renewable Energy Technology companies within the new build housing & commercial sector.
In 2006 we set about creating an environmentally friendly business that made it possible for homeowners and owners of commercial buildings to harness new solar technology advancements. In 2007 the company was born. The company has grown by an average of 25% per year and since then, we have become an industry leader and added a number of other products and services to our portfolio, all to facilitate sustainable living.
We have installed our green energy technology on more than 20,000 buildings across the UK, including schools, hospitals, medical centres, universities and distribution centres and new-build housing.
Testament to our success January 2021 saw energy brand E.ON take a stake in the business to help accelerate our growth and take our sustainable eco vision internationally. It’s an exciting time to be joining us!
Despite winning backing from a larger brand we continue to operate as an independent, ambitious, fast-moving, agile and tight-knit SME backed by the stability of a stock-market listed brand. Win-Win!
We're passionate about what we do and our people and live by our values:
+ We live and breathe our values – excellence, innovation, fairness and trust.
+ We believe the company culture is of huge importance and we empower our employees to contribute to this on a daily basis.
+ We are a market leader and we promote from within.
+ We constantly innovate and look for better ways.
+ We give our people personal development plans and a road map that shows them what they need to do in order to get where they want to go.
The Scheduling Assistant Role:
The mission for the scheduling department is to provide full visibility for the company of the installations to be carried out within the next 6 months and to establish excellent communication and relationships with new build housing site managers across the UK.
You will be the voice of the company and be the main point of contact for the Site Managers.
This is a proactive position and although you will be taking some incoming calls to schedule work, we are working towards having the measures based on proactive communications with the site management team to gather visibility of the upcoming works. In addition, we will be using aggregate forecasting methods using data to build forecasts medium to long term.
You will also be required to schedule/confirm jobs within 24 hours of jobs going live.
+ Build relationships with customer care teams and site managers
+ Managing last minute requests / schedule amendments
+ Logging all calls and information into our CRM/ERP system.
+ Help manage the installation schedule and customer expectations.
+ Other customer service support to site managers and homeowners where needed (time of arrival, delays, date amendments, deliveries etc)
+ Good knowledge of UK geography
+ Build and maintain internal relationships whilst ensuring continuous communication with install managers to gain full understanding of installation delays etc
Essential Cultural competencies:
+ Giving your best and always being positive.
+ Working for the good of the team.
+ Working in an open and honest environment with high standards.
+ Working efficiently and constantly looking to do things better.
Interested? Apply here for a fast-track path to the Hiring Manager
Your Background / Previous Roles May Include:
Work Scheduler, Work Planner, Resource Scheduler, Project Management, Project Coordinator, Installation Coordinator, Work Forecasting, Scheduling Administrator, Customer Services, Logistics, Planning.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.