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Service Delivery Manager – SAP Services. ITIL. UK Remote. c£70K

Employer
Recruitment Revolution
Location
Coventry, West Midlands
Salary
Salary up to £70,000 Depending on Experience
Closing date
4 Oct 2021

View more

Sector
Technology & New Media
Contract Type
Permanent
Function
IT
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Job Details

Exciting opportunity for a SAP Service Delivery Manager to join one of the leading global SAP authorities delivering solutions to more than 9,000 customers worldwide.

Do you want to join a thriving team of creative consultants who are friendly, knowledgeable, highly skilled and love the variety of work within Managed Services? If so, we need to talk.

Role Info:

SAP Service Delivery Manager (Managed SAP Services) – ITIL – Global SAP Authority
UK Remote
Salary up to £70,000 Depending on Experience
Plus Company Benefits Package

Who we are:

With over 9,000 SAP experts across 29 countries, we have the capability and reach to help customers solve real problems and seize their next opportunity for growth around their SAP strategy and operations.

Our global award winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA.

Our clients trust our deep experience and proven approaches – all around the world.

The Service Delivery Manager Role:

The position of Service Delivery Manager within Managed Services will undertake a number of customer focused roles, and these are highlighted below:

+ The BAU Operational Manager during all stages of the AMS lifecycle
+ Responsible for the fulfilment of all contractual obligations towards the “Customer”
+ The central global contact person for the “Customer” regarding AMS, TMS and Hosting services
+ Responsible for the internal coordination of all involved – AMS, TMS and hosting teams
+ Responsible for the external coordination for relevant and defined partners

Key Responsibilities:

+ Customer Engagement Management
+ Delivery Management
+ Implementation of the contractually agreed delivery model
+ Service Delivery Management and Quality Assurance
+ SLA-based execution and quality of the agreed services to achieve “customer satisfaction”
+ Transition and stabilisation using the AMS Transition methodology(when managing transition/on boarding)
+ Service Level & Escalation Management
+ Setup of appropriate SLA monitoring to ensure SLA achievement
+ Coordination of customer reporting
+ Coordination of escalation process
+ The primary point of contact for escalation and de-escalation
+ Ensure regular meetings/calls with the “Customer” Account Manager on planned and ongoing activity

We are an equal opportunities employer.

You must be eligible to work in the UK and prepared to undergo high level security clearance.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Company

We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1. Reed.co.uk.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit https://www.recruitmentrevolution.com

Find Us
Website:
Telephone
01344844064
Location
Castle Hill House
12 Castle Hill
Windsor
Berkshire
SL4 1PD
United Kingdom
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