Exciting opportunity for a SAP Service Delivery Manager to join one of the leading global SAP authorities delivering solutions to more than 9,000 customers worldwide.
Do you want to join a thriving team of creative consultants who are friendly, knowledgeable, highly skilled and love the variety of work within Managed Services? If so, we need to talk.
SAP Service Delivery Manager (Managed Services)
Salary up to £70,000 Depending on Experience
Plus Company Benefits Package
Who we are:
With over 9,000 SAP experts across 29 countries, we have the capability and reach to help customers solve real problems and seize their next opportunity for growth around their SAP strategy and operations.
Our global award winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA.
Our clients trust our deep experience and proven approaches – all around the world.
Over the last 15 years, we have grown steadily in Managed Services and we are expanding our teams due to our ongoing success. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries.
We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers’ solutions from A to Z, transforming trust into value.
From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.
The Service Delivery Manager Role:
The position of Service Delivery Manager within Managed Services will undertake a number of customer focused roles, and these are highlighted below:
+ The BAU Operational Manager during all stages of the AMS lifecycle
+ Responsible for the fulfilment of all contractual obligations towards the “Customer”
+ The central global contact person for the “Customer” regarding AMS, TMS and Hosting services
+ Responsible for the internal coordination of all involved – AMS, TMS and hosting teams
+ Responsible for the external coordination for relevant and defined partners
+ The customer advocate within itelligence for all Business as Usual (BAU) activities
+ Customer Engagement Management
+ Delivery Management
+ Implementation of the contractually agreed delivery model
+ Service Delivery Management and Quality Assurance
+ SLA-based execution and quality of the agreed services to achieve “customer satisfaction”
+ Transition and stabilisation using the AMS Transition methodology(when managing transition/on boarding)
+ Service Level & Escalation Management
+ Setup of appropriate SLA monitoring to ensure SLA achievement
+ Coordination of customer reporting
+ Coordination of escalation process
+ The primary point of contact for escalation and de-escalation
+ Ensure regular meetings/calls with the “Customer” Account Manager on planned and ongoing activity
We are an equal opportunities employer.
You must be eligible to work in the UK and prepared to undergo high level security clearance.
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.