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CRM Operations Analyst

Closing date
28 Sep 2021

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Technology & New Media
Contract Type
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CRM Operations Analyst

Temporary - Permanent

£23,000 - £26,000

Part-Time (21 hours)/ Full Time (35 hours)


Charity People are delighted to be working with an organisation whose mission is to help charities focus their energies better by making the best use of their data! They are seeking a CRM Operations Analyst to join their dynamic team.

You will be responsible for delivering front line CRM support and management to the organisation's clients with career growth opportunities into operational and strategic projects. Other duties will include:
  • Proactively report and/or escalate opportunities or concerns arising from client facing work as appropriate.
  • Ensure an appropriate and up to date systems manual is place for each client.
  • Maintaining database administration tasks for clients to an agreed SLA such as new user set up, data segmentation and data analyst will be key aspects of the role.
  • Working with Senior colleagues to produce and present a monthly summary report for clients.
  • Support on the design and lead on delivery of CRM training to clients.
  • Logging time used in time recording system and track tasks in Jira.

The organisation is not particularly seeking an experienced data professional, as they keen to train and develop people in this area, so this is a brilliant opportunity for someone who is keen to train in the data field. We are looking for someone who has a real willingness to learn, has excellent communication, relationship building and customer service skills. You will have evidenced competency with technical systems such as Excel and Adobe. Strong administration skills and a high level of accuracy and attention to detail is essential. Experience working with CRM is desirable.

This organisation is looking for someone to start as soon as possible. Initially, the role will start off on a temporary contract, but the role is to be embedded, and become permanent. The organisation is also flexible if the successful candidate prefers to start on a permanent contract.

If you would like to find out more, please send your CV in word format to Zelda Leader at Charity People. Applications are being reviewed on a rolling basis, so please apply ASAP to avoid disappointment.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
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