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Out Of Hours Service Helpdesk Advisor

Brook Street
Closing date
12 Aug 2021

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Technology & New Media
Contract Type
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Brook Street are working on behalf of a multi-brand provider of information technology solutions to business, government, education and health-care customers. Their hardware and software can be found across an impressive 250,000 companies worldwide.

They are currently recruiting due to new contracts being on-boarded and are looking for extra support within their out of hours team.

This is a temp to perm role.

Salary: £26000- 27,000k per Annum
Hours: 12 Hour Shifts (8am-8pm) 4 Shifts On, 4 Shifts Off (10.5 hours paid) and 1.5 hours break

Main Responsibilities:

  • To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.
  • Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
  • Proactively keeping Customers informed on incident or request status and progress.
  • Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group.
  • Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.

Ideal Technology/Experience:
  • Office 365 Administration
  • AD
  • CompTIA
  • ITIL
  • MCSA
  • Citrix
  • MFA

While previous First Line Support experience would be advantageous, this is also a great step if you have a good Contact centre / call centre customer service background, an analytical approach, a passion for problem solving and are tech savvy.
Apply Now today, they are looking to interview over the next 2 weeks for start dates in August and September.

If you have any questions surrounding the role, please either call me on or email me on and I will get back to you within 24-hours.
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