My client based in Birmingham is currently recruiting for a Service Desk Analyst who will be the first point of contact for ICT issue resolution and customer assistance. You will provide important first-level support (predominantly by phone, chat, and self-serv request fulfillment) to ensure that customers can access and use their ICT systems. My client operates within an ITIL aligned environment, providing technology and other information sources to enable their Service Desk Analysts to:
* log incidents and requests
* fix issues and complete first level troubleshooting
* escalate problems to level two and beyond if required
* track and follow-up with customers
There are a wide variety of technologies that you may support, including Office365, Windows 10, Active Directory, phone devices, and printers.
To apply you must possess previous service desk analyst experience working on a busy desk. This is a fully remote role, working from home, therefore you must possess personal qualities which make you punctual, reliable, and proactive in nature.
Previous technical experience is required in Office365, Windows 10, Active Directory, and any exposure to ServiceNow ticketing system would be beneficial.
This is a 6-week initial contract role paying £15 per hour, outside of IR35, with a strong chance of extension