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Quality and Compliance Officer

Hales Group Limited
Closing date
9 Aug 2021

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Job Details

Within this role you will be apart of a friendly office where team work and support are pressent.

To work within the branch management team to ensure that care and support is being delivered to an exceptional high standard, across the locality of where the branch operates from. The Quality Assurance Officer is a pivotal role within the local branch and the organisation as a whole. You will work closely with the Registered Manager and the Group Quality & Compliance Manager in auditing the branch against the fundamental standards as set by the Health & Social Care Act 2014, along with supporting the office and care teams in achieving the requirements as set by the regulatory frameworks and that of Hales Group's own policies.

Must have a Full driving licence and own transport

Responsibilities and Accountabilities:

1 To work closely with the Quality & Compliance Manager to ensure the implementation and delivery of the Quality Assurance Framework through an agreed programme of audit activity.

2 To undertake audits as directed by either the Registered Manager or the Quality & Compliance Manager, utilising the approved auditing tools.

3 To analyse audit data and prepare written reports on the audit findings when required.

4 To support the Quality & Compliance Manager in embedding quality assurance processes, including audit activity, across Hales Group.

5 To work with the Registered Manager in identifying hotspots within your locality and carryout planned and responsive spot checks on staff in the community as the business dictates, which may on occasions be outside of normal office hours.

6 To work with individual staff members in addressing poor working practices through a supportive and mentoring approach in the first instance.

7 Identify ongoing practice issues which relate to possible breaches of the terms of employment, working with the Registered Manager in addressing these through formal procedures as and when required.

8 Routinely monitor daily recording through auditing a random sample of daily diary notes to ensure that recordings are appropriate and concise; if not, then address this with individual staff members.

9 Carryout monthly medication audits ensuring that compliance is maintained and where omissions have been noted, follow up action with the relevant staff member is to take place.

10 To take the lead on formal complaints and investigate in line with Hales Group's policy as instructed by the Registered Manger, ensuring that impartiality is maintained throughout the process.

11 To work with the Registered Manager in liaising with contract monitoring teams from Local Authorities and CCG's.

12 To provide agreed support to office and community based staff in relation to quality, compliance and outcomes; for example, attending complex case reviews within the community.

13 Maintain confidentiality in accordance with Hales Group's Confidentiality Policy.

14 Maintain accurate records including daily recording in line with Hales Group's policy and the Data Protection Act 1998.

15 Attend and participate in mandatory and specialist training and supervision in accordance with Hales Group's policy.

16 Comply with all aspects of the Health & Safety Policy along with all Hales Group's operational policies and procedures as stated within the Staff Handbook.

17 Carry out any other duties proportionate with the role of Quality Assurance Officer to help with the efficient running of the service

Person Specification:

Education / Training GCSE standard of education, or equivalent.

A professional qualification in care (e.g. Level 3 Diploma in Care).

Level 5 Diploma in Care or equivalent qualification- Desirable.


Has had a past role in either a leadership or supervisory role of staff.

Has worked with the Health & Social Care Act 2014, the Fundamental Standards and KLOE's.

Has worked with local commissioning teams and has sound knowledge around good practice and Safeguarding.

Have worked within a quality assurance role within the social care sector and able to use these experiences for the role outlined.

Has worked with CQC inspectors through an inspection process and has knowledge around completing PIR and other datasets as require

Skills / Knowledge

Able to work unsupervised using own initiative and as part of a team.

Effective interpersonal skills to be able to communicate effectively both verbally and written to service users, support staff, families, senior management and other key professionals.

Has a good skills and knowledge base around:

• ICT: Word, Excel, PowerPoint and email.

• Teambuilding and leadership

• Health & Social Care Act 2014, Fundamental Standards & KLOE's

• Health & Safety Regulations and good practice

Has a proven record of successful project/contract management in previous roles.

Has an in-depth knowledge and experience of working with CQC and other regulatory bodies.

Is able to embed the KLOE's in to everyday working practises.

Ability to write analytically and present findings in a report.


Has a good sense of humour and is approachable.

Ability to maintain composure in a challenging situation.

Other Key Requirements

Is able to work as part of a team and on a one to one basis.

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.
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