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2nd Line Support

Employer
REED
Location
UK
Salary
Competitive
Closing date
12 Aug 2021

View more

Sector
Technology & New Media
Contract Type
Permanent
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2nd Line Support Engineer | O365 | Active Directory | Windows Server | W10

2nd Line Support Engineer required to join an educational establishment based in West Sussex to help support the businesses IT function. A fast-paced environment with an exceptional business and team behind you!

This is a fantastic opportunity for any 2nd Line Support Engineer to take the next step in their career and be presented with a broad range of bespoke and off-the-shelf technologies. As well as day to day user support and troubleshooting the 2nd Line Support Engineer will have exposure to a variety of different infrastructure functions, including but not limited to; Networks, Telephony, Servers, Back-up and Security.

Responsibilities of the role:
* Troubleshoot and take ownership of hardware and application support issues
* Escalate tickets to 3rd line support or other internal/external IT teams where necessary
* Identify and resolve issues with applications, following agreed procedures and internal SLA's
* Logging incidents using the businesses Service Management Tool

This is an urgent requirement for an immediate start and will require the successful candidate to have a working history in the following areas:
* At least 12 months experience within 2nd Line Support
* Experience in support Office 365 / 2016, Windows Server 2012-2016, Active Directory as well as Windows 10
* Excellent communication skills on all levels, both written and verbal
* A keen eye and high levels of attention to detail
* An understanding of Educational establishments and associated systems is advantageous

If you are a 2nd Line Support Engineer with relevant experience then please take advantage of this excellent opportunity to fully utilise your skillset in a new environment, by hitting apply now, or sending an up-to-date copy of your CV to -

2nd Line Support Engineer | O365 | Active Directory | Windows Server | W10
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