Salary: £23,266 - £28,437
Job Type: Full Time, Fixed Term 12 Months
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self reliance within a customer focused environment and in line with the Independence and Wellbeing framework
For a successful application, you will be able to evidence well-developed IT and keyboard skills. You will also be qualified to minimum level 2 in English and Maths and hold any relevant professional qualifications/memberships (Institute of Customer service qualification) or are willing to study towards this.
You have experience of working in Housing and Homeless Advice, alongside a working knowledge of Welfare Benefits including Universal Credit and PIP. You have the ability to give advice and guidance for housing within a drop in setting, with experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
You are experienced in administration and recording procedures, with an in-depth understanding of confidentiality and consent. You have an ability to engage and build relationships with partnering or potential partner agencies or organisations, whilst also being able to act as an ambassador for Great Places and the service. You have good written and verbal communication skills, plus experience and understanding of safeguarding.
You can complete tasks in an accurate and timely manner when working under pressure whilst maintaining attention to detail. You can form effective liaison with staff or other stakeholders to give, or find information to resolve problems. You posses demonstrable coaching skills in promoting independence, with the ability to use the relevant range of Microsoft Office applications. You're experienced in providing or signposting customers towards a responsive, timely and quality assured welfare benefit advice service that provides a holistic and integrated solution to support them with their problems.
About our company:
Great Places Housing Group is not your average housing association. We are a forward-thinking, profit-for-purpose business that works hard to improve the lives of residents in our 24,000 homes across the North West and Yorkshire.
Our work doesn't stop at our customers' front door. The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless, young parents, older people and those with mental health needs.
We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Working for us you will be part of something special and in return, we offer a competitive package with a range of enhanced benefits, and learning and development opportunities to help you achieve and exceed your potential.
Please note that this position requires an enhanced DBS check.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Ref: 101 452