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Service Desk Analyst

Venn Group
Closing date
9 Aug 2021

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Technology & New Media
Contract Type
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We are currently on the lookout for a Service Desk Analyst to join a public sector organisation to support a 3 month contract

The successful candidates will require excellent customer skills and will be able to communicate clearly and accurately. The ability to work as a member of a team is vital for this role.

Applicants should be able to deal with challenging situations in a calm and professional manner and should have experience of working on a Service Desk.

Candidates will ideally:
  • Have excellent Customer Focus skills
  • Be able to deliver first class customer care on the delivery of client's requests and the resolution of incidents
  • Be able to pick up processes quickly and effectively
  • Have a positive and enthusiastic attitude
  • Understanding and experience of ITIL processes such as Incident Management (including Major Incidents) & Request Fulfilment
  • Have an understanding and experience of Active Directory (AD)
  • Have an understanding and experience of Exchange & Outlook
  • Have an understanding and experience of Mobile Device Management software
  • Have experience of installing & configuring hardware & software
  • Have knowledge of Microsoft System Centre Configuration Manager (SCCM)
  • Be able to support the M365 suite and Microsoft Teams
  • Have the ability to work from home / office where required

Length of initial contract: 3 Months

Start date of contract: ASAP

Hourly Rate: £22.60 per hours based on 37 hours per week

Location: Leeds /Homeworking

Inside IR35

BPSS Check will be required
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