What you'll do
The Senior Delivery Manager's role at PA is to set the team up for success, support them in problem solving and enable them to come up with their own amazing insights and products within constraints. But that doesn't mean delivery management sits 'outside' the team. As Senior Delivery Manager you'll be in and of the delivery, shoulder-to-shoulder with the team and deep in the detail of the work. You will be an expert practitioner, at the top of your game.
You'll be fully client-facing, harnessing the metrics coming from the team, both to help the team improve its own throughput and to inform clients and others about how the teams are delivering. You'll be an experienced Agile delivery practitioner, with expertise in delivering digital projects, breaking down barriers for your team, developing client relationships and getting into the detail to make things happen. You will work with the Assignment Manager or Partner to ensure our delivery solutions are robust, risk managed and commercially strong.
You will play a role in the formation and running of high performing teams, where people are excited about the work they are undertaking. This means you are not set in one process or way of thinking but willing to learn new skills and approaches to solve our client challenges. You will spend approximately 85% of your time in the work and 15% of your time supporting the development of the Digital capability and new business.
About the role
The big picture
Develop a solid understanding of PA's purpose, goals and vision; and why clients and employees come to PA
Demonstrate understanding of and promote best practice of the PA values and ways of working
Keep up to date with opportunities issues and trends, and have a point of view, sharing your knowledge generously
You are committed to helping build a better PA and able to spot new business opportunities, take a guided role in new business development activities
In discussion and agreement with the team, implement the agreed delivery approach and take responsibility for ensuring projects are delivered successfully
Clearly communicate delivery approaches and decisions to others and be 'in the work' yourself
Evolve and codify our Delivery practice, learning and iterating frequently, and coaching others to do so - and document findings, tools and approaches
Set an example of what great Delivery Management looks like, ensuring quality and attention to detail is embedded throughout our work.
Spot warning signs of things going wrong and provide recommendations to alleviate significant delivery challenges
Lead the team to accurately scope, estimate and define effort for complex projects, to create proposals and Statements of Work
Make timely decisions, communicate them clearly and action them swiftly.
The key skills you will require to be successful in this role are:
Confidently set up and run project rhythms and routines, with the team and client
Be visible to your teams and our clients, and regularly undertake activities to engage and build trust with the team, the client and the stakeholders
Get the best out of people by giving enthusiastic and encouraging messages on priorities, objectives and expectations
Ensure feedback is flowing appropriately, is observed, analysed and actioned by the team to improve delivery practices
Maintain clear, calm communication in challenging circumstances, encourage others to do the same and lead by example
Excellent presentation skills
Delivering quality at pace
Demonstrate wide-ranging knowledge and skills to deliver, but identify when to ask for help
Draw on a reservoir of prior experience and learnings to ensure quality outcomes are delivered on time
Work with the internal resourcing team to cast project team members in a timely and accurate way, ensuring the right fit for the work
Collaboration and partnering skills
Effectively manage team dynamics when working across disciplines and other boundaries
Be involved in the work and collaborate with team members as part of the creation and solution-finding process
Actively participate in the wider Delivery Management Capability, sharing and re-applying skills and knowledge and bringing in best practice
Sharing and Learning skills
Understand the client's business so as to be able to have discussions confidently
Develop enough understanding of the technical domain to be able to recognise the technical risks arising from the development process
Lead and understand the delivery practices in use.
Analyse and evaluate information and identify risks to make decisions or make considered recommendations to appropriate escalation points
Identify the main issues in complex problems and work to clarify understanding or expectations, to seek the best options, pragmatically weighing the complexities involved against the need to act
Establish and manage robust governance for programmes and projects, including RACI, dependency mapping, risk and stakeholder management and reporting
Specialist Skills and requirements
Demonstrable commercial acumen, with excellent written and numerical skills. You will be experienced in writing Statements of Work, project approaches and proposals. You will be able to take a guided role in new business development
Expertise in estimating, scoping and delivering large scale digital projects and products, using a variety of techniques
Experience in running technical/engineering projects and organising teams for Agile delivery, with rapid, iterative delivery using modern digital practices
We expect that you will have previous experience of working in an Agency, Consultancy or comparable environment
You may be required to go into client organisations, as part of delivery teams and set up delivery practices, governance and routines onsite for periods of time, or coach others to do so. You may have direct line management responsibilities.