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Technical Account Manager - Cloud, Hosting, Storage, Backup, Firewalls

Whitlaw Hunter Limited
Closing date
3 Aug 2021

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Technology & New Media
Contract Type
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Do you love managed hosting, storage, backup, and cloud technologies?

Do you want to work in a hybrid technical and customer relationship driven environment?

Would you like to work with large enterprise accounts on a global scale?

If so, we are currently seeking an aspiring technical managed hosting, cloud, and infrastructure professional to work for a leading international network, data centre, & cloud service provider in the capacity of Technical Account Manager - Managed Hosting.

The company is looking for an ambitious, hardworking, and dedicated infrastructure, cloud, managed hosting professional searching for the next step in their career.

You may already be a technical account manager looking for a bigger challenge, someone who wants to work with bigger clients, or for a bigger, more prominent company. Alternatively, you may be an engineer or technical specialist looking for that opportunity to work more closely with customers, to support them and their managed hosting, cloud, storage, security and backup solutions.

Through this opportunity, the company can offer you a route to eventually becoming a Cloud Architect, Solution Presales Expert, or Technical Consultant.

The details of the role include:

Basic salary in the region of £72,500 per annum

Overall package of circa £80,000 including an annual bonus

25 days' annual leave + 8 bank holiday days

Family healthcare, dentalcare, death in service, life insurance + more.

As the Technical Account Manager for Managed Hosting you will be the technical lynchpin between the enterprise customer accounts and the company. You will own the on-going technical relationship with a small number of top enterprise accounts located across the UK, mainland Europe, and US. You will be the primary technical interface and advocate for the customer, dealing with any requests, capacity upgrades, escalations, and queries.

Complex and critically important customer solutions may include managed hosting, dedicated servers, storage and backup technologies, firewalls and managed security, private or hybrid cloud, and database services.

Leveraging internal subject matter experts (SMEs) you will help customers plan and optimise their infrastructure, ensuring the technology fits their needs, capacity meets demand, and services delivered meets customer expectations.

You will build relationships with your customer accounts and execute an account plan that includes regularly schedule status calls, quarterly customer reviews, account documentation, and management updates. You will be the eyes and ears of the business, looking for new opportunities for the company to grow revenue and develop the account helping to protect existing revenues and identify new solutions or service opportunities.

The ideal candidate will have a good level of technical knowledge across two or more of the following areas:

# Managed hosting including servers, and infrastructure

# Virtualisation, Windows and/or Linux platforms

# Public and hybrid cloud environments (AWS, Azure, Google Cloud, IBM Cloud)

# Security / cybersecurity including firewalls, IPS / IDS, proxies

# Storage, backup, database technologies

Prior customer facing and/or relationship management experience would be beneficial, however, we will also consider candidates who come from a pure technical background who are keen to move into a more hybrid technical account management and customer facing role.

Environment: Managed Hosting, Cloud, Data Centre, Public, Private, Hybrid Cloud, Telco, Telecoms, Telecom, Telecommunications, Carrier, Service Provider, Managed Services, Solutions, Technical Account Manager, Post Sales, Post-Sales, Presales, Pre Sales, Solution Design, Technical Consultant, Server, OS, RedHat Linux, Microsoft Windows, Storage, Backup, DB, Databases, Firewalls, Cyber Security, Cybersecurity, IPS, IDS, AWS, GCP, Google Cloud Platform, Amazon Web Services, Microsoft Azure, Netapp, IBM, Commvault, MySQL, MSSQL, Oracle, SaaS.
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