Our core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers.
Are you ready for the challenge?
What are we all about?
At CloudCall we love software and how technology is constantly changing. It's this belief that drives us to work closely across sectors to understand the business needs of our customers - from a number of different industries.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 46,000 users rely on our product, especially during these uncertain times, to help their businesses thrive.
Day-to-day, you will: Our Account Managers are very customer centric with a primary aim of ensuring their allocated customers continue to enjoy their CloudCall services and have no complaints or issues. We want all of our customers to be eager to recommend CloudCall and this role is integral to developing a relationship to the level where that is possible.
Day to day the tasks are varied, often the team are the first point of contact for incoming customer enquiries. You must be able to handle any customer communication in a friendly, polite and coherent manner, ensuring that each query is treated with the required level of importance and handled in the appropriate way. This role is responsible for ensuring customer satisfaction, growing the customer base and handling renewals, retentions & complaints.
You will identify opportunities to grow the revenue produced by your customer base. This will entail investigating current customer usage trends, offering newly released products or services, or analysing current usage methods and proposing alternatives that require enhanced service levels. In all cases you will set relevant expectations, ensure the customer is fully cognisant of the proposal and encourage sign off at the best possible value.
As a well-rounded Account Manager your Skills and Experiences likely include:
· Be organised and able to appropriately prioritise workload
· Experience of working within a busy team and assisting colleagues
· Knowledge of VoIP Telephony and SaaS business model
· Good clear communicator with excellent literal and professional written communication skills
· Proven track record of achieving revenue focused targets
· Previous use of Salesforce CRM
· Previous use of Bullhorn CRM
· Understanding of Microsoft Excel and using spreadsheets to analyse data
· Understanding or previous experience of Cloud Based technologies
What does CloudCall offer you?
We are a growing SaaS company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out a development plan and make a real difference to your career.
In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:
• A Competitive Salary
• Quarterly Socials
• Access to Perkbox to customise your own benefits
• Breakfast provided!