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Digital Account Manager

Closing date
9 Aug 2021

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Contract Type
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FaulknerScott are pleased to working with a full-service agency in central Leeds, offering a blend of strategic thinking, digital innovation and inspiring ideas to a broad range of clients. Bringing every aspect of a brand to life their clients rely on them to deliver results that gives them presence, sustainability, value, and success.

Digital Account Manager

Purpose of the role

The main day-to-day interface between the client, the agency and suppliers to coordinate clients and campaign activity, ensuring client requirements and standards are successfully met, to deliver a profitable return for the agency.

Description of responsibilities

Client Management

• Managing an account portfolio by building and developing relationships with the client which encourages long term and repeat business.

• Having a thorough knowledge of the clients' business and sector by researching and then sharing knowledge across the agency

• Fostering productive relationships between the agency and the client by communicating clients' needs clearly, accurately, and empathetically.

• Supporting and challenging client thinking where appropriate to deliver the right solution(s)

• Extracting the key information regarding the client's business, needs and goals to create and inform account growth opportunities.

• Coordinating and overseeing all campaign activities to ensure successful delivery of client requirements to timescales and budget.

• Continually keeping the client informed of progress throughout the campaign.

• Escalating issues in a timely and appropriate way to successful resolution

• Working to SLA's and contracts and working within the agreements

• Preparing for and contributing to pitches for new and existing clients to generate new revenue/income for the client and agency.

• Identifying new opportunities within existing accounts by utilising networks, relationships and leads

Coordinating and progressing work

• Daily and weekly WIP updates to manage capacity, workload, and potential challenges.

• Managing all creative work through the studio

• Ensuring the accurate and timely completion of job bags, job numbers, PO's, and invoicing

• Ensuring contact and status reports are completed accurately and on time.

• Accurately estimating and ensuring all relevant detail is included.

• Checking all work is successfully saved on the system for future referral.

• Proof reading material to present a professional and error free communication piece every time.

• Contributing to the review of agency processes to support continual progress.

Management Accounts/Forecasting

• Weekly updates of management accounts and keeping the AD / SAM informed of financial changes affecting forecast.

• Forecasting income/profit using Management Accounts to enable forward planning for the business.

• Charging for additional work and extra amends where appropriate

• Demonstrating financial diligence and commerciality on all jobs, for quoting and billing whilst retaining value for money

• Preferably daily, but always weekly, keeping time sheets up to date and accurate, so we ensure we are delivering profitability.

• Completing an end of job analysis and summarising actual hours against quoted hours with supporting rationale.

People management

• Giving direction to direct reports by clearly defining and setting expectations

• Reviewing individual performance to encourage improvement and potential.

• Managing issues professionally and using the appropriate processes

• Setting and demonstrating positive examples and behaviours

• Passing on skills and experience to help others to develop in their roles.

• Ensuring team members are aware of and adhering to all processes and systems.

• Communicating progress to encourage continuous business improvement.

• Utilising all available opportunities to personally develop in the role.

Salary & Benefits

• Up to £30,000 (depending on experience)

• 23 days holiday + your birthday and bank holidays (pro-rata)

• A contributory pension scheme

• Perkbox membership with access to over 250 monthly lifestyle offers

• A healthcare cash plan membership

• A discounted and supported travel scheme

• Childcare voucher salary sacrifice scheme

• Regular performance reviews and feedback
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