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1st Line IT Suppoty

Randstad Tech IT
Closing date
9 Aug 2021

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Technology & New Media
Contract Type
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Job Details

1st Line It Support

My market leading client is looking for an entry level 1st Line Desktop Support Technician to join a busy IT team. You will be joining a small team helping them to deal with the increased IT support requests they are receiving. The ideal candidate will have at least a years commercial experience though a relevant IT degree will also work

CompTIA A+ certified, Network+, MCSE qualifications are preferred but not essential.

Key Duties

Provide 1st level technical support for software, hardware and network for Client's end user population.
Providing onsite support at end users desk side to resolve all technical issues while providing the highest quality services to the user.
Providing support for PC setups, move/add/change, software, hardware, printer, mobile device and phones.
Working within a Desktop Support Team environment to resolve all issues escalated from the Level 1 Service Desk for second level or onsite technical resolution.Essential Skills & Experience

Effective communication skills both verbal and written
Analytical ability for routine analysis/problem resolution or to develop concepts
Understands and applies the concepts of new technologies necessary for assignments
Able to recognise problems and take corrective action
Knowledge of operational software (Windows, Office, Exchange, Remedy, Web Navigation software, etc.)
Experience with computing technology such as computer hardware/software vendors (i.e., IBM, Dell, Microsoft, HP, Lenovo)
Ability to lead small to medium sized projects in a Desk-side Support environment
Must possess a positive attitude and have the ability to work in a team environmentEducation & Experience

One or more years of experience in a Desktop Support environment providing application, connectivity, hardware/peripheral support, break/fix support and software trouble shooting
Bachelor's Degree in Information Systems or Associates Degree along with on-job experience
Experience in utilising Incident and Knowledge Management platformsIf this soounds like the role for you then get in touch ASAP to find out more.

Randstad Technologies is acting as an Employment Business in relation to this vacancy
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