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Technical Account Manager

Employer
Visa
Location
UK
Salary
Competitive
Closing date
9 Aug 2021

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Sector
Technology & New Media
Contract Type
Permanent
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If you think you could support Visa as a Technical Account Manager, we want to hear from you - together, let's make Visa a great place to work.

What's it all about?

Visa has an opportunity for a Technical Account Manager (TAM) in Client Services.

The Technical Account Manager (TAM) is a subject matter expert within the function, providing excellent technical support and acting as a consultant across all Visa product and services. This position require dat-to-day supporting and managing project deliverables of loyalty solutions as well as responding to customer inquiries while ensuring customer expectations are exceeded, at the same time enhance Visa's client relationships help drive incremental profitable behaviors.

The TAM will demonstrate an in-depth technical knowledge of all products and services, representing all aspects of Visa technical support infrastructure.

What we expect of you, day to day.

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Responsible for own workflow assignments and must be able to take the initiative to setups Loyalty campaigns in the system.

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Ownership to provide end to end solutions and support to All EU driven Loyalty campaign sponsored by Issuer bank, VISA , Merchants.

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With specialized technical skill, responsible for day-to-day operational support to existing campaigns and new campaign and meeting campaign deliverable deadlines with high quality standard.

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Utilizing exceptional analysis and problem solving skills to resolve technical problems, by applying own understanding and in-depth knowledge of Visa services for one of the specialized areas, such as, Visa authorization platform, clearing and settlement, digital products and services, Loyalty, data extraction and handling of VRM, VROL products.

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Perform complex research using VISA internal tools to support /launch loyalty campaign.

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Perform technical reviews of campaign offer mechanic as per business requirement.

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Perform Audits to ensure Offer machines are working as expected.
Perform releasing cashbacks to cardholders accounts based on Loyalty campaign requirements.

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Take ownership of high severity incidents and engage with senior management for escalation and communication purposes.

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Identify, troubleshoot, and resolve moderately complex processing, application usage, or business issues to exceed customer expectations
Build and enhance positive working relationships with clients and partners to develop solutions and optimal way of working.

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Manage technical communications with client's technical team, project team, customer services team and senior executives.

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Contributes to development of functional strategy and recommends product or service improvements.

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Deliver High quality of Operation Support & services.

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Support additional Project, train other team member to support project, if needed.

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Makes appropriate decisions independently.

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Bring Ideas, suggestions to the table to accomplish demanding and complex project requirements.

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Provide in breadth expertise across a number of other key Visa Products and Services, if required.

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Maintain strong relations amongst team, as well as with key stakeholders (Account Managers, Product, Ops, and IT).

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Minimal travel may be required.

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On call - follow the sun support
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