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Technical Contract Manager

Employer
Invictus Group
Location
UK
Salary
Competitive
Closing date
9 Aug 2021

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Sector
Engineering
Contract Type
Permanent
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Job Purpose: A Contract Manager with Mechanical HVAC Knowledge to look after a large commercial portfolio covering the M25 region .To coordinate all resources and stakeholders to deliver a high level of service to clients with maximum efficiency and in a safe, sustainable and collaborative manner.

Key Accountabilities:

* To manage the client service delivery over a number of locations, ensuring all available resources work in a collaborative manner

* To be accountable for the financial performance of the contract

* To develop meaningful and sustainable relationships with the Client and related Client organisation

* To ensure mobile & site-based personnel manage the contract to the Service Level Agreements (SLAs) as they apply to technical and related services

* To monitor and develop direct reports through training and regular reviews

* To deliver training and corporate briefings

* To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients

* To review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to escalate to the portfolio director as necessary

* To work with the mobile & on-site teams in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works

* To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company's asset management system

* To establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the services

* To review the interface with third party suppliers and sub-contractors

* To drive successful contract negotiations and business improvement initiatives

* To manage any support functions as required to deliver a coherent service

* To maintain commercial understanding of the client contractual deliverables across all services

* To maintain and agree a clear business plan for the appointed contract

* To work with operational management to develop performance measurement and improvement objectives in line with business plan through positive collaboration

* To review contract performance monthly with the account director and agree future plans

* To drive profit improvement through both sales generation and cost saving initiatives in a collaborative manner with the operations teams

* To ensure compliance with all statutory and company procedures across the stakeholder groups

* To set, monitor and control SLAs seeking opportunities to provide added value across the delivery stakeholders

* To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery

* To regularly meet with the client to further understand their organisation and requirements

* To develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors to improve operational performance.

Qualifications or Required Experience:

Technical background essential (Mechanically)

HVAC Knowledge Essential

Previous contract management experience

Team working experience

Must have the balanced ability to think clearly in extreme circumstances

Working knowledge of Microsoft Office, including Word and Outlook

Experience of using a CAFM system

Good experience and track record in working in Facilities Management

Good knowledge of building services and legislation

Professional qualifications and background
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