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1st Line Service Desk Analyst

ECS Resource Group Ltd
Closing date
3 Aug 2021

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Technology & New Media
Contract Type
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1st Line Service Desk Analyst
Location: London
Length: Permanent
Salary: £22,000

Exciting opportunity work for a highly renowned Managed Service Provider in the heart of London. Are you passionate about delivering outstanding customer service and want to pursue a career in IT? This could be the opportunity for you.

Responsibilities will include:

*Responsible for handling customer queries at 1st line level and escalating where appropriate
*Raise tickets and ensure all SLAs are met
*Maintaining excellent levels of customer service and customer communication

The ideal candidate will possess the following skills:

*Experience on a Service/Support Desk
*ITIL knowledge
*Excellent communication skills

Full JD available upon application...

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy
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