1st Line Service Desk Analyst Location: London Length: Permanent Salary: £22,000
Exciting opportunity work for a highly renowned Managed Service Provider in the heart of London. Are you passionate about delivering outstanding customer service and want to pursue a career in IT? This could be the opportunity for you.
Responsibilities will include:
*Responsible for handling customer queries at 1st line level and escalating where appropriate *Raise tickets and ensure all SLAs are met *Maintaining excellent levels of customer service and customer communication
The ideal candidate will possess the following skills:
*Experience on a Service/Support Desk *ITIL knowledge *Excellent communication skills
Full JD available upon application...
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy