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Level 1 Support Engineer

Bowers Partnership
Closing date
9 Aug 2021

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Technology & New Media
Contract Type
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Job Details

This Tunbridge wells based IT Services Company specialises in delivering a highly tailored service to a select group of clients within Kent, Sussex and London and are far removed from being a standard MSP. Working for this firm you will gain exposure to 2nd Line Engineering in a short period of time and you can expect to be learning new skills and technologies from day one with mentoring provided by Senior Desktop, Network and Infrastructure Engineers.
Experience Required:
* Windows 10
* Microsoft Server (Apply online only)
* Hyper-V
* Microsoft 365
* Remote Desktop Services
* Active Directory
* Group Policy
* TCP/IP & Routing
* Switching
* Firewall
* VPNs
* Mac OSX (Preferred)
* Wi-Fi
* Structured cabling systems
* IP telecoms/SIP
* 3CX phone systems (Preferred)
The Job:
* Accurately record all support calls in their ticket management system
* Proactively monitor support queues and respond in a timely way
* Maintain all internal performance targets
* Carry out scheduled maintenance and updates on client environments
* Always follow a best practice approach to cyber and network security
* Always maintain a polite and professional approach
* Liaise with third party vendors
* Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application
* Assist with onsite client deployments
* Visit client sites to conclude escalated helpdesk support cases
* Liaise with Projects Team and others around the business
* Provide some out of hours cover on a rota basis
Driving licence useful as there will be an opportunity to attend various client sites
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