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Compliance and Performance Manager

Closing date
9 Aug 2021

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Technology & New Media
Contract Type
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Job Title: Compliance and Performance Manager

Location: Kingston upon Thames

Salary: Salary upon application

Job type: Full Time, Permanent

The Compliance and Performance Manager will advise the Customer Services Managers (CSM) and Hall Managers (HM) with technical support as and when required.

This advice will be around two key areas of responsibility for the CSMs and HMs namely:

Inspections as set out in the PPM schedule; and
Implementation and carrying out of all remedial works arising from the inspections.The Compliance and Performance Manager, through a series of regular audits, will ensure the programme of works for both are carried out in the most expeditious and appropriate manner.

Specialist suppliers will be audited and works and assets monitored for repair or capital replacement.

The Compliance and Performance Manager will also manage non-statutory PPMs to ensure the assets are maintained to a high standard on their dedicated campus.

Cover the KH Compliance and Performance Manager on the other campus for sickness and holiday cover, while maintaining s close relationship with the CAFM Helpdesk supervisor so Planon is maintained and updated continually.

Key Responsibilities:

Work collaboratively with CSMs and HMs, Maintenance Supervisors and CAFM Helpdesk Supervisor to ensure effective delivery of compliance related activity
Identify potential areas of compliance vulnerability, operational vulnerability, and risk
Develop and implement plans for resolution of issues
Provide monthly reports on compliance, with CSMs and Maintenance Supervisor
Identify third party providers required to carry out inspections and remedial works to deliver services as and when required and in accordance with the PPM schedule
Establish with procurement a set of Framework Contracts to provide required services. Third party provider will also include technical and best practice advice to the Compliance Manager as and when required
Develop with the Estate Asset Manager, a robust budget for the future financial management of Statutory Compliance related works
Ensure that records are established and maintained on the Planon system to provide evidence of an effective compliance strategy
Ensure all information added to Planon is a job for rectification and achievable and correct timelines and updates are continually maintained
Develop an effective compliance training program, including appropriate training for new employees as well as ongoing training for all employees and managers
Ensure that an effective compliance communication program is set up for the organisation, including heightened awareness of standards of conduct, and understanding of new compliance issues and related policies and procedures
Develop an internal audit program to verify that the compliance process conforms to planned arrangements. Ensure that appropriate action is taken when this is not the
Verify through audit that compliance activities are regularly assessed in all areas according to the
Monitor and implement a continuous improvement plan for all works and systems.
Assist where required in the management of the Permit system.
Assist in managing the infrastructure records for estate.The Candidate:


NEBOSH Certificate
IOSH Certification
Understanding of Estates or Facilities Management
Demonstrable experience of operating in a similar role within a medium/large complex organisation
Excellent knowledge of all legal and practical aspects of Estates related to health and safety including the management of asbestos, construction and Legionella within an organisation
Good understanding of the built environment based on significant experience from an estates/contractor role
Experience of managing and monitoring external consultants and contractors
Well-developed written and spoken communication skills
Demonstrated ability to be well planned and organised in a busy and rapidly changing working environment
Demonstrated ability to operate a broad range of computer packages, including competent use of Microsoft Office
Team Management ExperienceDesirable:

Diploma in Health and Safety and/or IOSH Grad Certification
HND or Foundation Degree/Degree level qualified or equivalent/associated discipline
Corporate membership of IOSH
An Interest in/relevant experience working in the Higher Education sector
Experience of delivering training sessionsPlease click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Business Performance Manager, Business Intelligence Manager, Performance Analyst, Business Analyst, Business Process Analyst, Functional Consultant, Product Analyst, Management Consultant, Data Analyst, Data Scientist, SQL, MS Excel, VBA, MS Access will also be considered for this role
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