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SOC Analyst

CPS Group Limited
Closing date
9 Aug 2021

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Technology & New Media
Contract Type
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Role: SOC Analyst
Location: Nantgarw
Salary: up to £25,000 annual salary

CPS Group UK Ltd are recruiting for a SOC Analyst on behalf of an organisation who has helped migrate and manage data for over 30 years.

Main responsibilities:

Provide support to clients via Telephone / Email / Chat / Remote access.
Pro-active monitoring and system health checks of customers voice recording infrastructure.
Incident Management: own incident and problem management, ensure that incident tickets are tracked and updated correctly, focus on SLA's and customer communication.
Liaison and escalation for technical support including internal Tier 2/3 teams and manufacturer when appropriate.
Management and administration of Voice recording and data capture products, ability to understand the solution and provide first line support.
Assist in Troubleshooting and problem diagnosis on system and network technologies impacting the platform - recurring incidents or software bugs.
Perform rollouts of software updates and maintenance patches into production during scheduled maintenance windows.

Skills & experience required:

Minimum of 1 year of commercial IT experience.
Experience with incident management.
Troubleshooting experience
Understanding of network administration and configuration of IP and VoIP/Data networks. (desirable)

If you have the right skills & experience and would like to know more about the role, please call Aimee on (phone number removed) or send an up-to-date CV to (url removed)

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://(url removed)/company-policies
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