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IT Support Technician

GK Recruitment
Closing date
9 Aug 2021

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Technology & New Media
Contract Type
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Job Title: IT Support Technician

Job Type: Permanent

Salary: £20k-£25k

Location: Bolton

We are delighted to be recruiting for an IT Support Technician to join their busy and proactive support desk supporting our in-house staff but also dealing with support enquiries from customer facing systems. The main responsibilities include being the initial escalation point for the support desk providing first time fixes where possible, commissioning and building user equipment and triaging and escalating tickets when required.

Main Duties & Responsibilities

* Responsibility for being the first point of contact on the Service Desk

* Liaison with our external IT provider

* Responsibility for supporting and maintaining the company's IT infrastructure (in collaboration with external IT Provider) and for providing efficient desktop support to all business users

* Provide application support to our internal and external users

* Responsible for resolving any IT related faults quickly and efficiently

* New Starters and Leavers administration

* Asset management of equipment

* Setting up and configuring new laptops, desktops and mobile devices

* Reporting faults and maintaining logs on desktops and laptops

* Creating and maintaining documentation of IT Infrastructure


* Experience in 1st line support

* Experience with supporting customers over the phone and in person

* Experience of ticket management

* Windows 10

* Active Directory and group policies and principles

* Thin client technology

* Networking hardware / software inc. patching of network and phones

* Experience in Office365

Salary: £20k-£25k depending on experience

In return we can offer you an exciting career in a growing company with an excellent salary upto £25k base and benefits which includes:- Cycle to work scheme, Pension scheme, Perkbox discounts, Sovereign health cash plan, Bonus scheme, Dress down

If you are interested in this role, then please APPLY ASAP and we will be in touch with further details
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