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Retail Outlet Manager

Graham & Brown
Closing date
9 Aug 2021

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We are currently looking for an enthusiastic and self-motivated Retail Outlet Manager to join the team at our Outlet in Blackburn. You will join us on a full time, permanent basis working 40 hours per week. You will need to be flexible across all 7 trading days and in return will receive a competitive salary plus benefits including:

- An extensive introduction to the Graham & Brown brand on joining

- 28 days' holiday entitlement

- Generous staff discount

- Life Assurance

- Pension

- Uniform

- Birthday Day off

- Bonus Scheme

As our Retail Outlet Manager, you will maximise the sales and profitability of the outlet by demonstrating a keen commercial awareness and offering a first-class customer experience.

Key responsibilities and accountabilities of our Retail Outlet Manager include:

- Leading and inspiring the team to represent the Graham & Brown brand

- Training, coaching and developing the team to deliver their best for our customers

- Delivering a sales performance in line with the agreed budgets

- Ensuring that all customers receive an industry-leading customer service experience during all aspects of their contact

- Ensuring that all products are displayed to their maximum potential and that stock is maintained to an agreed level within the outlet

- Playing an active part in selecting products for sale within the outlet through customer feedback

- Ensuring that all products are priced clearly and correctly, following both company and trading standards guidelines

- Ensuring that the outlet is staffed appropriately at all times and to assist with both recruitment and training for all members of the outlet team

- Ensuring that all health and safety guidelines are followed within the outlet

- Protecting company assets by ensuring that all security guidelines are followed

- Ensuring that outlet takings are balanced on a daily basis and that any shortfalls are communicated and fully investigated using company guidelines

- Ensuring that all discounts are applied correctly through the till system

- Playing an active part in negotiating and arranging advertising and local area marketing activities

- Providing accurate sales and stock information to line management and the Accounts department

- Monitoring and maintaining operational costs in line with agreed budgets

What we are looking for in our ideal Retail Outlet Manager:

- Retail and general business awareness, including budgeting and understanding P&L accounts

- Cash handling experience

- Experience of team management of a similar supervisory role

- Customer service experience and a vision of what makes excellent customer service

- Computer literacy to include Microsoft Word and Excel

- Good knowledge of the local area

- A confident, approachable, people person

Graham & Brown has had design and colour at the heart of our business for over 75 years. With leading brands such as Superfresco Easy and the Graham and Brown brand itself, our offer stretches across categories from wallpaper, paint, fabric and wall art. We are committed to contemporary, leading edge design, across our international markets, and put the customer at the heart of everything we do. We have been recognised as a "Cool Brand" on seven successive occasions.

If you feel you have the knowledge, experience and commitment to join our market-leading brand as our Retail Outlet Manager, then apply now!
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