To deliver the highest levels of customer service at all times and a culture of excellence with the Branch.
-To identify and pick stock items for customers in a timely manor
-To load and deliver products in a timely and professional way.
-You will maintain and excellent relationship with customers
-Maintain accurate records of sales and deliveries
-To control stock levels and inform manager when stock is required.
-Maintain good condition of the branch vehicle by checking and reporting concerns when required.
-Ensures Banking is completed daily and all cash is deposited or secured at close of business in accordance with company procedures.
-Where appropriate delegate responsibility with accountability and follow-up
-Provide cover in the absence of the Branch Manager.
-To support the Branch Manager with ensuring staff meet or exceed all activity standards required and the Branch is staffed at all time
-To support the sales and marketing plans of the business
-To support the branch action plan and to ensure the branch maintains existing business & obtains new business.
-To assist in the development and implementation of sales and marketing plans of the business.
-Liaise and cooperate with all work colleagues within the company, group and wider Epwin community.
-Adheres to all company policies, procedures and business ethics codes
-Assist in training and performance reviews and support the team to develop
-Contributes to the culture where standards are of the highest standards, maintaining good housekeeping within the branch.
-Carries out activities in line with safe systems of work as well as using personal safety device in line with work type.
Key Experiences and Skills Required:
-Experience of working in a trade environment
-Experience of customer service
-Demonstrate the highest levels of customer service
-Experience of dealing with cash
-Full driving license
Desirables Skills, Qualifications and Experience Required:
-Good local Knowledge, and knowledge of the local road system.
-Able to listen and follow instructions
-Ideally some knowledge of the construction industry
-Able to work well within a close team environment
-Experience of managing a team