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Taxi Rank Agent

APCOA Parking Ltd
Closing date
9 Aug 2021

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Travel, Leisure & Tourism
Contract Type
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We are looking to recruit Taxi Rank Agents to ensure the smooth running of the Heathrow Taxi ranks, you will be responsible for the processing of passengers, establishing their destinations and ensuring that there are sufficient taxis to meet passenger demand This role covers a 24hr period, 365 days a year
What you'll do:
As the first point of contact rank agents are responsible for the processing of passengers and establishing destinations.
Liaise with the Taxi Feeder Park to confirm driver validity as and when necessary
Issue Local Journey Tickets and answer passenger and driver queries clearly and precisely
Be responsible for Badge and Licence checks on the rank, reporting any anomalies
Be proactive and security conscious reporting any unattended packages/parcels
Use the Hand Held Unit to confirm taxis should be on the ranks and correctly record LJ/ FFS during periods of peak demand
Dealing with passengers with oversize, 2 cab etc luggage requirements
Knowledge of Abstract of Laws and Heathrow Airport Bylaws (full training will be given)
Learning fully the destinations and issuing Local Journey Tickets, Fares Fair Zones A, B & C (full training will be given.)
What you'll bring:
Flexibility to work in all areas of Heathrow across the business
Willingness to work overtime should the need arise.
Good command of the English language
Excellent Customer Service skills
Ability to use a two-way radio - (Training will be given)
Must be able to work as part of a team and also lone working
Knowledge of Heathrow Airport plus local area would be an advantage
Driving licence preferable but not necessary
What we'll offer you:
42 hours per week- 4on/4 off including weekend and bank holiday's
£18,532.80 per annum
Training and development
Employee discount scheme
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