Housing Management Assistant
£22,645 - £23,410
Permanent, Full Time (37.5 hours per week)
Are you passionate about making a lasting difference to the lives of vulnerable adults?
About the role
Hither Green (Spring Gardens & Hilda House) is a supported accommodation service for single men and women, many of whom have a variety of support needs including mental health and substance use. We provide a safe and welcoming environment for our clients who are going through their individual recovery.
The post-holder will provide first contact, reception and basic housing management to our clients. You'll be responsible for controlling access to the building, dealing with emergencies, clearing and preparing rooms, carrying out Health & Safety checks and reporting on any events or concerns.
What we're looking for
You don't need to have direct experience, but you do need a real desire to support our clients. To be successful in this post you need a can do attitude and to have a basic level of numeracy and literacy to be able to carry out administrative duties. An understanding of the issues that affect our clients and ability to display initiative in identifying action required and taking appropriate measures are essential for the successful post holder.
You will also be able to demonstrate a clear understanding of confidentiality and be able to adapt your approach, to suit a variety of situations, individuals and groups.
You must be willing to work a rota which includes working evenings and weekends and periods of Lone Working.
What we offer
Excellent Development and Growth Opportunities
St Mungo's employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.
As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo's is a great place to work.
A Diverse and Inclusive Work Place
At St Mungo's, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer's and Parent's, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women's Action.
Pay and Other Benefits
St Mungo's is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.
St Mungo's contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.
What we do
At St Mungo's our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.
How to apply
Click the 'Apply Now' Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.
Closing date: 10am on 12 August
Interview and assessments on: 25 and 26 August, to take place via video call
It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&Cs); this also applies to any internal candidates