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Customer Service Representative – Global Leader – Part Remote

Employer
Recruitment Revolution
Location
Tamworth
Salary
£19,000 - £21,000 + Annual Bonus Plus Benefits Package
Closing date
26 Aug 2021

View more

Sector
Engineering
Contract Type
Permanent
Function
Customer Service
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Job Details

We're on the lookout for a great communicator who is detail-oriented, a problem solver and able to build strong relationships with our customers. If you think you could make a difference, join our team based at Tamworth.

Univar Specialty Consumables are a UK based distributor of high-quality industrial consumables from world-renowned brands. Our portfolio spans almost every industry from automotive through to individual trades. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.

Role Info:

Customer Service Representative
Tamworth / Hybrid Home Working after training
£19,000 – £21,000 – Plus you’ll be eligible for an annual performance related bonus
Plus Benefits Package
Hours of Work – Mon to Fri – 9am to 5pm

The Customer Service Representative Opportunity:

We want to deliver on our promises. We’re a trusted partner to some of the biggest names in industrial manufacturing who rely on the accurate and punctual deliveries of our products. These partnerships have lasted because we deliver on our promise to deliver our customer orders on time and in full.

As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you are the face of our business and essential in building loyalty and trust.

Key Responsibilities & Tasks:

+ Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
+ Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tool, Hubspot.
+ Processing orders, organizing returns, proactively spotting patterns in the frustrations of our customers, identify where we can improve or processes or can offer alternative products to satisfy their needs.
+ Understanding, prioritising and escalating our customers’ issues and following through to resolution.
+ Being the first port of call for customer complaints and web feedback ensuring their issues are resolved quickly and efficiently.

What we are looking for:

We're on the lookout for a great communicator who is detail-oriented, a problem solver and able to build strong relationships with our customers.

If you think you could make a difference, join our team based at Tamworth.

About you:

+ You’ll care deeply about building customer loyalty and trust.
+ You’ll be comfortable using a PC, Microsoft Office and Customer Relationship Management software ideally HubSpot and SAP.
+ Delight in investigating customer problems, getting to the root cause and putting them right
+ You’ll be friendly, organised and resilient.
+ A UK resident and currently living in the UK with the right to work in the UK – an offer of employment is subject to satisfactory proof of this.

What We Offer in Return:

+ £19,000 and £21,000 and will also be eligible for an annual performance related bonus
+ 33 days holiday
+ Holiday buy and sell scheme
+ Discretionary bonus scheme
+ Generous pension scheme
+ Death in service benefits
+ Discounted private healthcare
+ Discounts with 1,000+ retailers
+ Employee assistance programme
+ Employee share plan
+ Cycle to work scheme
+ Learning & development programmes
+ Career progression opportunities
+ Free onsite parking
+ Flexible home working

Who we are:

With over 115,000 customers across 100 countries, we are a leading $9 billion global distributor of speciality consumables, food ingredients and chemicals serving the automotive, pharmaceutical, cosmetic and manufacturing industries.

It's an exciting time to join the team. We are a great team of people, a great place to work and offer all the benefits you’d expect from the world leader at what we do. Come and join us in a business with a global focus where your quality can make a real difference!

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

You may have worked in the following capacities:
Sales Team Assistant, Sales Order Administrator, Account Support, Account Executive, Customer Service, Customer Support, Client Services

Company

We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1. Reed.co.uk.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit https://www.recruitmentrevolution.com

Find Us
Website:
Telephone
01344844064
Location
Castle Hill House
12 Castle Hill
Windsor
Berkshire
SL4 1PD
United Kingdom
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