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Technical Account Manager

Employer
Visa
Location
UK
Salary
Competitive
Closing date
5 Aug 2021

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Sector
Technology & New Media
Contract Type
Permanent
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If you think you could support Visa as a Technical Account Manager, we want to hear from you - together, let's make Visa a great place to work.

What's it all about?

Visa has an opportunity for a Technical Account Manager (TAM) in Client Services.

The Technical Account Manager (TAM) is a subject matter expert within the function, providing excellent technical support and acting as a consultant across all Visa product and services. This role is responsible for identifying and resolving client issues of difficult complexity. This position will provide day-to-day support to financial institutions which includes; responding to customer inquiries while ensuring customer expectations are exceeded.

The TAM will demonstrate an in-depth technical knowledge of all products and services, representing all aspects of Visa technical support infrastructure.

What we expect of you, day to day.

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Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines

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Utilising exceptional analysis and problem solving skills to resolve technical problems, by applying own understanding and in-depth knowledge of Visa services for one of the specialised areas, such as, Visa authorisation platform, clearing and settlement, digital products and services, data extraction and handling of VRM, VROL

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Take ownership of high severity incidents and engage with senior management for escalation and communication purposes.

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Identify, troubleshoot, and resolve queries relating to the Application Programming interface (API), XML files, SOAP REST and JSON messages to support System Interface

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Identify, troubleshoot, and resolve moderately complex processing, application usage, or business issues to exceed customer expectations

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Develop effective working relationships with external and internal clients and achieve the required customer satisfaction target.

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Provide in breadth expertise across a number of other key Visa Products and Services

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Proactively resolve and manage stakeholder communication on all business & technical problems

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Identify, troubleshoot, and resolve moderately complex processing, application usage, or business issues to exceed customer expectations

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Build and enhance positive working relationships with clients and partners to develop solutions and optimal way of working

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Manage technical communications with client's technical team, project team, customer services team and senior executives

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Maintain strong relations amongst team, as well as with key stakeholders (Account Managers, Product, Ops, and IT).

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Minimal travel may be required
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