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Housing & Support Officer (Trainees considered)

Transform Housing
Closing date
3 Aug 2021

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Housing & Support Officer (Trainees considered)

Have you got the passion and resilience to support and empower Young People aged 16 - 21 and adults with learning disabilities and/or mental health issues to develop their independence and daily living skills?

Respect, empowerment, responsibility and excellence. These are our values and they guide all we do. Transform Housing & Support helps people to reach their goals and live independent and fulfilling lives. We provide housing, support and care for more than 1,600 people each year, in Surrey, West Sussex, Berkshire, Hampshire and south west London. Transform is a place where people make a difference to our clients, feel valued and have fun.

Housing & Support Officer Responsibilities:

• You will work as part of a team providing housing and support to Young People aged 16 - 21, adults with Learning Disabilities or enduring Mental Health Issues.
• You will act as a keyworker to named clients and support clients to achieve their goals and live as independently as possible whilst ensuring they are safe and able to manage risks appropriately.
• You will also carry out housing management activities such as rent collection, tenancy enforcement, reporting maintenance issues, and undertaking health and safety checks, ensuring a trauma informed approach is taken to support clients to maintain their tenancies.
• Reflecting Transform's values in everything you do, you will be working as part of a close and committed team to provide clients with high-quality housing and support services.

Housing & Support Officer Requirements:

Have the passion and understanding for supporting Young People (16 - 21), people with learning disabilities or people with mental health issues, some of whom will have faced trauma and at times behave in a challenging manner. Previous experience of providing support to young people, homeless people / families, people with mental health problems, people with learning disabilities or people with substance misuse issues is desirable. Knowledge and understanding of the benefits system and experience of supported housing would also be an advantage.

Be able to assess risk, and to empower clients to take informed and appropriate risks while reducing any which could limit their independence. An understanding of safeguarding issues and a commitment to protect all adults and children using or visiting Transform's services is essential.

You must be a professional and confident communicator able to communicate effectively in person, by phone, or in writing with a wide range of people; having the ability also to keep the financial records required for monitoring the collection of weekly charges, arrears, petty cash etc.

You will have an understanding of, and commitment to, client consultation thus supporting clients to shape and influence the services provided to them, including the development and review of their individual support plans.

Administrative skills and the ability to produce accurate and relevant work is essential, which in turn will require you to have a good level of IT skills, especially (MS Office) Word and Outlook.

A full, valid driving licence, as well as the use of your own car for work purposes. You will have the ability to work outside of normal working hours, and to regular take part in the out of hours on-call rota.

Enhanced DBS clearance will also be required.

This role is open to trainees, so no previous experience is required, all you need to have is the desire and aptitude for helping people change their lives. (Starting salary £20,250 pa.)

Location: Guildford (GU4)

Salary: £21,500 - £24,250 per annum (Additional payment for out of hours cover plus benefits)

Contract type: Permanent, Full time

Hours: 39 hours per week

You may have experience of the following: Support Worker, Housing, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Third Sector, Residential Care Worker, Charity, Voluntary Sector etc.

Ref: (phone number removed)
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