Starting Point Recruitment are looking for a an IT Finance Support Assistant for a contract role working remotely (with occasional trips made to Walsall). Ideally, you will be supporting the helpdesk so a background in support / customer service and knowledge of finance is preferable. Experience with Oracle Fusion would be beneficial but not mandatory:
You would support the helpdesk; the main focus is customer service
* To work with Senior members of our Support team, Subject Matter experts and our digital champions to provide regular outcome-driven communications and training guides including:
* Full user guides
* Quick guides
* Video guides
* Creating updating and managing One Source related web content both internet and intranet
* Provide first line end user support for all the modules of the One Source system.
* To assist the Senior Financial Administration & Support Officer in the analysis of end user support demand and identify areas for improvement in training and self service help to address this.
* To assist in the regular upgrade of the Councils One Source systems including impact assessment, testing
* To assist in ensuring that written procedures for application processes are implemented and monitored.
If you are potentially interested in the role, please reply below