Team Leader- Digital- Web
Monday-Friday (8.30am-5.30pm) 1 weekend in 4 (Saturday & Sunday)
Competitive Salary + Bonus + Benefits
Saint-Gobain - Winners of 'TOP EMPLOYER UK AND GLOBAL' five years running! (Apply online only))
Saint-Gobain is a global leader in the construction industry with a presence in over 67 countries worldwide. Our businesses designs, manufactures and distributes building materials and solutions globally.
Due to an internal transformation I am now looking for an experienced Team Leader to come and manage a team of First Line Analyst within the Digital Function. This is a permanent role, hybrid working 50/50 split between office & home.
The service desk provides first line support to Saint - Gobain Buildings and Distribution's growing e-commerce platform and other customer facing services. The role will involve managing a team of support analysts providing customer facing technical support to a growing number of services. You will provide day to day management of the team along with dealing with internal and external escalations, production of service reports and MI as well as working with multiple teams on providing improvements to the customer journey.
What you need to be successful
In order to be successful in this role you will already have proven experience of managing a team, either within an IT/Digital Service Desk environment or a Call Centre Customer Facing environment. You will have excellent communication skills with the ability to develop stakeholder relationships.
You will have experience of carrying out 121's, coaching & mentoring, recommending improvement plans as well as experience of reporting and documentation. An aptitude for IT and a desire to learn. You will be competent in use of MS Office applications and ITIL Foundation qualified will be great!
What you will get in return
A defined contribution pension scheme
33 days holiday (including bank holidays)
Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
As an employee you are automatically covered by the Saint-Gobain Life Assurance Scheme.
Staff discounts on high street and leisure activities and various other benefits.
If you're up for a new challenge and think you've got what it takes, apply online today!
We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!
We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.
So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!
At Saint-Gobain, our purpose is to 'Make the world a better home'. We are both manufacturers and distributors. Together with and for our customers, we design materials and solutions that have a positive impact on everyone's life and provide well-being, quality of life and performance, while caring for the planet. Our materials can be found everywhere in our living places and daily life: in buildings, transportation, infrastructure and in many industrial applications