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IT Service Desk Team Leader

Employer
Intec Select Ltd
Location
UK
Salary
Competitive
Closing date
30 Jul 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

IT Service Coordinator / Team Leader

Organisation:
This is a permanent career opportunity paying a total package of £35,000 - £45,000 working within a prestigious corporation. The chosen IT Service Coordinator will oversee a small team alongside the Service Desk Manager. This is a unique role where you will remain technical while growing your capabilities in coaching / managing junior members of staff within a cloud environment.

This is an exciting time to join our client as they embark on a journey to improve service delivery, reshape SLA's and implement service training modules through the corporation.

Core requirements:
• Proven Operational and technical knowledge and experience in handling and closing calls in a level 1 and 2 technical capacity
• Proven experience in implementing first call resolution and completing known fix / workarounds where appropriate in order to deliver excellence in service levels
• Experience in leading a team of technical desktop support engineers, undertaking support on, and offsite for customers
• Superb customer service and communication skills, both written and verbal - displays commitment to resolving problems as quickly as possible
• Excellent team leader and player able to demonstrate motivation and implement inspiration to team members, daily.
• Enable and extract from team members, ideas to contribute and improve service, feeding into regular Continual Service Improvement delivery programmes
• Always support fellow team members in ensuring a successful team, removing roadblocks, conflicts and enabling technical advice and training is given first-hand, when needed from others.
• Excellent operational experience, including ownership of Helpdesk system support call actions, closure, and allocation, prioritisation and escalation of issues for other members of the team.
• Excellent remote Service Desk support and server/desktop support skills.
• Overall understanding and knowledge of IT systems and technologies

Technical skill set;
• Capabilities in O365, Azure or AWS
• Proven experience supporting a wide range of Microsoft applications
• Basic networking capabilities - DHCP, DNS, VLAN, IP or TCP exposure
• Good skills in Windows Server, Exchange and AD
• VMware or Hyper-V would be great

Package:
• Salary - £35,000 - £45,000 (inclusive of annual bonus)
• Private medical insurance
• Training courses
• Staff trips, incentives, annual parties
• Holiday entitlement
• Travel expenses to client sites

If you can please respond to this advert with an up to date version of your CV and the leading consultant will be in touch with more details.

IT Service Coordinator / Team Leader
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