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First Line IT Support Assistant Apprentice

Closing date
9 Aug 2021

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Technology & New Media
Contract Type
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A fantastic opportunity to join the experienced IT team of this dedicated and diverse company. If you want to move forward with your IT career and join a company that can offer you world class training, industry leading remuneration packages, then this is the right place. This role is an excellent opportunity for an aspiring Helpdesk Support / 1st Line Support Engineer / IT Technician, to learn new skills and progress within the IT field.

You will be working closely with the IT Manager and collaboration with other departmentals, inluding with esternal suppliers of goods and services, and customers.

You will be first point of contact for any IT related issues. Provide first line support remotely and in person, troubleshooting and resolving the root cause of issues.

Install and maintain IT equipment & telecommunication equipment across all branches and head office
Maintain the assets inventories and ensure all relevant documentation and databases are updated
Ensure CCTV equipment, across all branches, is functional,
Create, maintain, and delete user accounts, maintain Active Directory, Manage email accounts
Knowledge of Microsoft Windows Operating Systems and Microsoft 365
Troubleshoot knowledge on a variety of hardware and software
Good communication skills, both verbal and written
UK Driver's license
Basic knowledge of networks, TCP/IP ver4, DNS, & DHCPOur client are an award winning, independent, trade only plumbing and heating merchant with 39 trade counters and Regional Fulfilment Centres across the South East, Manchester, Milton Keynes, and Bristol.

Once you have applied for this apprenticeship, you will receive an email with an application form on that you will need to complete. Please keep an eye on your inbox (and spam / junk folder) for this email and complete the form as soon as possible.

We look forward to receiving your application
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