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Customer Engagement Manager

Pertemps Gloucester
Closing date
3 Aug 2021

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Technology & New Media
Contract Type
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Immediate start available

Are you a highly organized, self-disciplined multi-tasker with an exceptional eye for detail?

Are you customer focused and have the ability to be flexible, accommodating, calm and focused, all whilst working to tight deadlines?

I am looking for a Customer Engagement Manager to start work with a cyber security consultancy based in Tewkesbury - This is a great opportunity to quickly become an essential member of a close knit team

You will be offered a salary between 22k-26k dependent on experience.

If you are a problem solver by nature, a fast learner with excellent communication skills and used to working professionally at all levels then hit APPLY NOW!!

Responsibilities of the Customer Engagement Manager are to:

Deliver client proposals & build strong working relationships with clients
Follow up with clients responsively and remain central point of contact throughout
engagement life span answering queries and resolving issues.
Schedule complex engagements efficiently in-line with the scheduling criteria & KPI's but taking a 'common sense' approach when juggling skillsets, locations and requirements.
Re-prioritise workload continuously throughout the day (must be able to multi-task)
Forward plan to accommodate ever changing requirements & identify potential issues
Record, manage and direct issues accordingly during the course of engagements
Chase up Purchase Orders, Pre-requisites and Client Information
Approve timesheets
Request client feedback
Report on utilization targets
Provide support to the Operations Manager, Consultancy team & Pre-Sales
Carry out data entry and record keeping duties
General admin, answering calls, ordering and re-stocking office supplies, responding to emails and general adhoc duties
Requirements to become a Customer Engagement Manager:

Knowledge of the Cyber Security industry and/or experience in a similar role
Strong verbal and written communication skills
Good working knowledge of Microsoft office suite
Excellent time-management and organisational skills
Accurate data entry and record keeping
Confident calendar management
Excellent communication skills, able to use initiative but happy to ask for advice
Ability to work autonomously and in a team
Hold or be willing to undergo SC Clearance (beneficial)
Excellent Benefits including; 25 days Annual leave, Matched Company Pension (up to 5%), Private healthcare, Team events!

Please contact Ellis Mears at the Gloucester Pertemps Office for full details
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