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SAP FICO Managed Service Team Lead – ITIL – Fully Remote

Employer
Recruitment Revolution
Location
London (Greater)
Salary
Competitive Salary + Benefits
Closing date
24 Aug 2021

View more

Sector
Technology & New Media
Contract Type
Permanent
Function
IT
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Job Details

An exciting opportunity for a SAP FICO Managed Service Team Lead to join one of the leading global SAP authorities delivering solutions to more than 9,000 customers worldwide.

Role Info:

SAP FICO Managed Service Team Lead – Global SAP Consultancy
London/Fully Remote – UK Only
Competitive Salary
Plus Benefits Package

Who we are:

Over the last 15 years, we have grown steadily in Managed Services and we are expanding our teams due to our ongoing success. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries.

We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers’ solutions from A to Z, transforming trust into value.

From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.

Please apply to join a thriving team of creative consultants who are friendly, knowledgeable and highly skilled who love the variety of work within Managed Services.

The SAP FICO Managed Service Team Lead opportunity:

As a Managed Services Team Lead, you will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support Consultants delivering to a multitude of SAP ECC & S4 HANA customers.

This is a very customer focused, hands-on role where the Team Lead will be expected to work on customer issues, developments, as well as undertake the day-to-day management aspects that the post requires.

This will be a home-based role, managing remote and offshore consultants within your dedicated team.

The ideal candidate will be able to encourage effective team working by seeking input from team members and will support team members (technically and operationally) in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements.

Key Responsibilities:

+ Provide estimates in a timely manner and communicate deliverable status to stakeholders.
+ Analyse, configure and implement appropriate solutions with the support of the other Functional/Development Consultants when applicable.

About you:

+ Excellent design, configuration and testing of the core FICO functional modules.
+ Experience in ECC and S4 HANA On-Premise (release 2020 and prior), with S/4 HANA Cloud being advantageous.
+ Comprehensive experience of all FICO and FSCM modules including; Foreign Exchange, Tax, Correspondence, Credit, Collections & Disputes Management, Fixed Assets, Product Costing, with knowledge of VIM & OCR, Project Systems, Results Analysis or Treasury being beneficial.
+ Cross functional knowledge in Billing, Purchasing & Materials Management, Project Systems, workflow and Travel Expenses (Concur).
+ High level of verbal and written communication skills in English.
+ Ability to create quality functional specifications, test scripts and training documentation.
+ Work within a remote consulting support team for contracted customers using the company Business Solutions service management systems and processes, delivering within defined SLA or requested dates.
+ Feedback potential solutions in a logical way for both SAP knowledgeable and business focused audiences.
+ A strong ability to understand business processes and design appropriate solutions.
+ Excellent verbal and interpersonal communication skills for working with the functional and customer teams.
+ Can act as liaison with clients for troubleshooting e.g. strong skills regarding investigation, analysis, and problem solving. Able to map client business requirements, processes and objectives.
+ Ability to provide end to end business solutions.
+ Ability to oversee and manage larger pieces of work.
+ Proven experience in a combined customer service handling / functional support role.
+ Experience within a consultancy support environment is an advantage.
+ Travel will be a maximum 25% (post-Covid).
+ ITIL knowledge or certification is essential.

Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. Join us to start the journey that is your career path.

We are an equal opportunities employer.

You must be eligible to work in the UK and prepared to undergo high level security clearance

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Company

We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1. Reed.co.uk.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit https://www.recruitmentrevolution.com

Find Us
Website:
Telephone
01344844064
Location
Castle Hill House
12 Castle Hill
Windsor
Berkshire
SL4 1PD
United Kingdom
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