An exciting opportunity for a SAP FICO Managed Service Team Lead to join one of the leading global SAP authorities delivering solutions to more than 9,000 customers worldwide.
SAP FICO Managed Service Team Lead – Global SAP Consultancy
London/Fully Remote – UK Only
Plus Benefits Package
Who we are:
Over the last 15 years, we have grown steadily in Managed Services and we are expanding our teams due to our ongoing success. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries.
We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers’ solutions from A to Z, transforming trust into value.
From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.
Please apply to join a thriving team of creative consultants who are friendly, knowledgeable and highly skilled who love the variety of work within Managed Services.
The SAP FICO Managed Service Team Lead opportunity:
As a Managed Services Team Lead, you will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support Consultants delivering to a multitude of SAP ECC & S4 HANA customers.
This is a very customer focused, hands-on role where the Team Lead will be expected to work on customer issues, developments, as well as undertake the day-to-day management aspects that the post requires.
This will be a home-based role, managing remote and offshore consultants within your dedicated team.
The ideal candidate will be able to encourage effective team working by seeking input from team members and will support team members (technically and operationally) in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements.
+ Provide estimates in a timely manner and communicate deliverable status to stakeholders.
+ Analyse, configure and implement appropriate solutions with the support of the other Functional/Development Consultants when applicable.
+ Excellent design, configuration and testing of the core FICO functional modules.
+ Experience in ECC and S4 HANA On-Premise (release 2020 and prior), with S/4 HANA Cloud being advantageous.
+ Comprehensive experience of all FICO and FSCM modules including; Foreign Exchange, Tax, Correspondence, Credit, Collections & Disputes Management, Fixed Assets, Product Costing, with knowledge of VIM & OCR, Project Systems, Results Analysis or Treasury being beneficial.
+ Cross functional knowledge in Billing, Purchasing & Materials Management, Project Systems, workflow and Travel Expenses (Concur).
+ High level of verbal and written communication skills in English.
+ Ability to create quality functional specifications, test scripts and training documentation.
+ Work within a remote consulting support team for contracted customers using the company Business Solutions service management systems and processes, delivering within defined SLA or requested dates.
+ Feedback potential solutions in a logical way for both SAP knowledgeable and business focused audiences.
+ A strong ability to understand business processes and design appropriate solutions.
+ Excellent verbal and interpersonal communication skills for working with the functional and customer teams.
+ Can act as liaison with clients for troubleshooting e.g. strong skills regarding investigation, analysis, and problem solving. Able to map client business requirements, processes and objectives.
+ Ability to provide end to end business solutions.
+ Ability to oversee and manage larger pieces of work.
+ Proven experience in a combined customer service handling / functional support role.
+ Experience within a consultancy support environment is an advantage.
+ Travel will be a maximum 25% (post-Covid).
+ ITIL knowledge or certification is essential.
Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. Join us to start the journey that is your career path.
We are an equal opportunities employer.
You must be eligible to work in the UK and prepared to undergo high level security clearance
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.