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Junior Customer Success Executive – Client Onboarding

Employer
Recruitment Revolution
Location
Bristol
Salary
Up to £25,000 Plus Full Benefits Package
Closing date
24 Aug 2021

View more

Sector
Technology & New Media
Contract Type
Permanent
Function
Customer Service, IT
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Job Details

It's an exciting time to be joining us. Come and fly with an Inc 500 US company that has recently taken up residence in Bristol following an acquisition of a leading UK based Technology & Cloud solutions brand. With $96m investment raised this year we are also ready to invest in your growth and welcome you to the business as our Customer Success Onboarding Executive.

If you have previous customer support, sales support, technical support or account handling experience (ideally for a tech company) we'd love to talk. P.S. Don’t need to be a techie – but need to be tech savvy and have a growing interest in tech.

We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points!

Role Info:

Customer Success Executive – New Client Provisioning & Onboarding
Bristol / Remote Flex
Up to £25,000
Plus Full Benefits Package & Personal Growth & Progression
We're listed on the Inc 500
Awarded Best Places to Work 2021
Women in IT UK Awards 2021

Who we are:

We're a leading marketplace for organisations buy, sell, and manage cloud solutions.

Our mission is to be the world’s favourite place to buy cloud technology products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us. You will be joining a rapidly growing team bringing a new distribution model to the UK from Denver, Colorado.

The Junior Customer Success Executive Role:

After clients come on board we need a great person to greet them and get them all set-up for success. This is where you come in.

What you'll be doing:

+ Post order processing of SaaS services.
+ Handling incoming inquiries from partners, support and sales staff about orders.
+ Professionally communicating any updates or delays to stakeholders.
+ Working directly with vendors to fulfil orders and create a positive customer experience.
+ Accurately following internal processes for customer account updates.
+ Problem solving errors on automated orders

Key responsibilities include:

+ Organised ticket management.
+ Keeping updated notes on every task/project from start to finish and providing the affected parties with status updates.
+ Understanding and following specific processes for multiple vendors.
+ Cultivating positive working relationships with customers and co-workers.
+ Training new employees

Ideal Skills:

+ Building strong customer relationships and delivering customer-centric solutions
+ Anticipating and balancing the needs of multiple stakeholders
+ Action oriented
+ Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
+ Constantly achieving results, even under tough circumstances
+ Work collaboratively in a fun team environment
+ Developing and delivering communications that convey a clear understanding of the unique needs of different audiences
+ Manoeuvring comfortably through complex policy, process, and people related organisational dynamics
+ Honesty, integrity and authenticity
+ Actively seeking new ways to grow and be challenged
+ Operate effectively even when things are not certain, or the way forward is not clear
+ Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder

Qualifications/Key Requirements:

+ Bachelor's Degree preferred.
+ Ideally 1-2 years experience in a technical and/or customer service environment.
+ Direct customer advocacy and engagement experience in post-sales or professional services functions is preferred.

Interested? Apply here for a fast-track path to the Hiring Manager

Your Experience / Background / Previous Roles May Include:
Sales Support, Customer Support, Customer Service, Provisioning, Onboarding, Client Support, Client Success .

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Company

We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1. Reed.co.uk.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit https://www.recruitmentrevolution.com

Find Us
Website:
Telephone
01344844064
Location
Castle Hill House
12 Castle Hill
Windsor
Berkshire
SL4 1PD
United Kingdom
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