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Service Analyst - IT Managed Services

Employer
Ikuto Group Ltd
Location
UK
Salary
Competitive
Closing date
27 Jul 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Working as an IT Service Analyst you will be tasked with supporting the service delivery function of an IT Managed services organisation including the production of SLA reports and continued service improvement and enhancement of their ITSM Model. You will also own the customer support process for service users by managing support tickets from initial log through to completion, and offer some first line fixes where possible.

The ideal candidate will understand:
  • Servi...
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