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Client Finance Administrator

Office Angels
Closing date
3 Aug 2021

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Contract Type
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Type: Permanent

Hours/Days: 4 or 5 days per week

Salary: £21,000 - £23,000 per annum - pro rata if deduced hours

Location: Norwich

The Client

This client is an ambitious full service, top 100 UK law firm, operating in East Anglia, London, and the surrounding areas. With a rich heritage spanning over 150 years we've built an enviable track record advising businesses, institutions, and individuals in the UK and internationally. Throughout their history their ethos has remained simple: They provide clear legal advice and value and insight to their clients. They believe that through this approach and a combination of technical excellence and high-quality service they can develop long-lasting partnerships and become their clients' solicitor of choice.

The Department

They have one of the best regarded and largest dedicated property teams within any firm outside London, numbering over 100 specialists. It is involved with all aspects of the construction and property industry and our work ranges from handling specific property and related transactions to advising on the property issues that arise in commercial transactions.

The Job
  • Providing financial administrative support; ensuring compliance with legal, firm wide and practice group specific policies and procedures
  • Producing and processing invoices (including write offs and invoice narratives) and issuing to clients
  • Generating regular credit control reminder letters, emails, and statements to clients
  • Liaising with clients by email, letter, and telephone in a timely and professional manner regarding unpaid and outstanding debts
  • Arranging aged debt meetings providing proactive assistance to resolve issues and speed up the payment process
  • Keeping accurate and up to date records of all debt, ensuring that items are followed up and escalated to the central credit control officer at the appropriate point in time
  • Keeping the team leader up to date with any potential issues with a client's ability to settle bills or general dissatisfaction.
  • Resolving queries both internally and externally with regards recent and outstanding invoices
  • To immediately clarify instructions from fee earners should they be unclear or if deadlines are not made clear
  • To respond to internal and external telephone enquiries politely and professionally and take accurate telephone messages(name/number/company), passing them on to the relevant fee earners or relevant person
  • To carry out any other duties as reasonably requested.

What Will Make You a Success
  • To show a positive approach and interest in the work that your fee earners are undertaking
  • Show initiative when responding to queries and actively try to seek solutions to problems
  • To support your fee earners when clients are demanding the work product to be delivered
  • To support and build working relationships with your own fee earners as well as other members of the team and to actively work for the interests of the whole team
  • To support and build working relationships with your colleagues

Qualifications and Experience Needed
  • Proven experience of working as a Legal Secretary or in a credit control capacity
  • Secretarial qualification or educated to GCSE or O level standard

About You and Your Skills
  • Excellent spelling and punctuation
  • Excellent written and verbal communications and ability to communicate effectively with a broad range of individuals
  • Excellent IT skills, including Outlook, Word, PowerPoint, and Excel
  • Positive and enthusiastic approach to teamwork
  • Good telephone manner
  • Adaptable and flexible
  • Self-motivated, ability to use initiative and provide pro-active support to fee-earners
  • Ability to pay attention to detail and check own work
  • Reliable and well organised
  • Ability to remain calm and work under pressure to meet strict deadlines
  • Commitment to ongoing learning and development

For more information please call Ann Watson or email your CV to

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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